Forum Replies Created
-
Posts
-
As far as the issue with late shipment rates goes, aren’t you guys in Ebay’s guaranteed delivery program? If you’re using the handling time option, and not door to door, your shipping time is covered under Ebay policy as long as you item is scanned by the post office within your handling time.
Link: https://www.ebay.com/help/selling/shipping-items/offering-ebay-guaranteed-delivery?id=4645
It doesn’t directly mention the late shipping metrics for TRS, but if they’re covering refunds because things were late then shouldn’t they also be absolving you of any dings resulting from the post office’s delayed shipping times?
The only time you the seller are supposed to be responsible for the amount of time it takes to get your item to your customer (barring missing your handling time) is if you’re in their “door to door” guaranteed delivery.
