Thank you both for the work you put into helping us all out. We have listened to you from the beginning day. My husband and I have enjoyed listening to your podcasts at the end of the day as we dozed off to sleep. You will be missed but hey..life moves forward. Best of luck and good health to you both. You ARE AMAZING!
TO: Paulo H Leocadio
This is Bonnie from California. In regards to my message left about the problem with a buyer opening up a Paypal case saying they never authorized a credit card payment( buyer asked to have the item shipped to a different address) after a couple of weeks back and forth with Paypal showing that indeed the buyer did contact me requesting that the item be shipped to a different location and that he did indeed purchase the item. Every time I make a sell I give that buyer a folder which I put in the original sale email, shipping proof of purchase, Paypal receipt and and emails between the buyer and myself. When the transaction is complete then that folder goes into a master folder titled Ebay sales 2018. Makes it simple having everything in one location if a problem arises. In my case the buyer had emailed me about requesting the address change on his company letter head with his work number and info on the bottom. I think that was the deciding factor why Paypal decided in my favor. How could he deny it when his name and company info. was all over the email. It all comes down to keeping good records of everything that does on with a sell. Best of luck with your claims.