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@jay/ryanne,
Assuming the buyer returns the necklace in acceptable condition,do you both really think charging a restocking fee of $300+ is an acceptable business practice? I get that this is a beginners forum (as we discussed previously) & that you both don’t have much business experience outside what you talk about on your podcast, but does it really not strike you as greedy (and maybe top scummy) despite what you are within your “rights” to do? The point of a re-stocking fee is to get the seller “whole” after a return. That is, the seller gets to where he was before the sale. When the necklace is in your hands (in the same condition) & you get your fvf’s credited back, your outgoing shipping paid back your back to even. You two seem to think that an extra $300+ is due you & that’s not the case in anyway. Was the necklace in sealed, original, high end packaging & you can no longer sell it for xyz? I am guessing the answer is no. You should probably re-think this as you both come off pretty poorly about the matter.
I had two large christmas sales of >5k & >8k. I am pretty certain the smaller sale is coming back. Buyer has been completely upfront with me (just as yours has, so far) wouldn’t dream of scooping 1K off the floor from her as I have re-stocking fee enabled as well. Wouldn’t dream of it.
