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Good to know about calling ebay instead of declining the return. I have never declined a return before (despite really wanting to) but I will keep this in mind if/when I need to.
The rep that I spoke to told me to message the buyer and tell them to send it back to me at their expense and then I can credit the buyer or not depending on whether the item appears to have been damaged by them. His first comment after I summarized what was going on was, “That seems fishy” because of the length of time that lapsed before they reported it defective. While I agree, I’m not too confident about the advice he gave me. If they open the case as ‘defective’ aren’t I required to pay return shipping? Also, if they say they don’t want to pay the return shipping and we get to January 12th without a resolution, doesn’t it go in the buyer’s favor since I have a 30 day return policy and they opened this within 30 days of receiving it (Terri was correct about that). I have gotten bad advice before and barely avoided a defect after a return was escalated supposedly in my favor but not.
