1

[Cindlequist]

Update: I got a reply from EBay for Business on FB:

Thanks Cindy. I’ve reviewed the feedbacks. Unfortunately the comments say nothing about having to wait for a refund, and focus solely on their displeasure about your descriptions. This wouldn’t qualify for feedback removal. Though it would be recommended that you go to your feedback profile, scroll to the bottom, and click on “Reply to feedback received”. This way you can reply so that your potential buyers can see how you resolved the situation or get your side of the story.

You’ve got an amazing record and I can imagine that these negatives don’t sit well with you. I hope that it gives you some consolation that we don’t use feedback as a metric for your seller performance any longer, and that buyers aren’t reviewing feedback anywhere near as often as they used to.

Let us know if you have any other questions.

~Kelly

I found this weirdly reassuring. It was certainly better advice than I got on the phone last night, where the rep told me to just refund the buyer through friends and family (!) and take a screenshot for proof. So to Ryanne’s query, they can leave you bad feedback even if you totally refund them. My rating went from 99% to 99.7 And no, even though I have been doing this for a hundred years I’ve never been hit with three at once. It suuucks but I’m moving on. Thanks for all your advice!

Cindy
New York

[Author]

Posts