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I came here looking to see if this is a current issue because I am in the same situation. Confirmed PayPal payment received this morning but no sale showing on ebay (or secondary bonanza, truegether) and the item listing is still active.
Yes definitely, that was my mistake. In this case, we had already had an ongoing “dialog” prior to the sale and after the sale in which she eventually added in that she wanted to return and I just responded sure. Should have sent her to ebay at that point, which would have curtailed all the nonsense.
You are correct that is exactly the situation, and what I decided yesterday was to tell her that at this point it is in both our interests for her to handle the return through ebay. I haven’t heard back from her since.
I asked the question on the 30 day window so I could understand where I was in the scenario before responding to her after I believe she lied about trying to send it back and having it returned to her as undeliverable. The only thing you’re missing is my conscious pivot away from no hassle customer satisfaction. At that point, I absolutely did not want to give this woman her money back, and I needed to leverage my position to make that happen.
A “sure just send it back” approach to returns makes business and emotional sense and I’ve been following it for 10 years now. But I’ve had enough with this one. Story after story starting before the sale.
Ebay messages I mean not email, but she messaged using the “I have a question about my item” path and asked to return.
Thanks folks. I searched ebay help and didn’t find that, I should have used google to search ebay.
I have a no hassle return policy so I typically always accept returns, that’s why the situation is new to me, but this buyer is clearly renting a purse, and while contacting me within days of delivery has delayed and told tall tails for the past month. She’s a seller herself and has kept it in email rather than use the automated returns I accept. At this point, I want to keep my $60 and be done with her.
It’s beveled, but it’s not very sharp nor was it ever. More like butter knife sharp. It does actually cut paper awkwardly, but that is scissor action between the blade and side that does it not sharpness.
