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That is something we didn’t know. It is helpful information to know before a decision to reply is decided. I’m sure I am not the only one who just learned something. Thanks!
Thank you for your remarks.
“It’s not a good idea to reply to negative feedback with a reply that can be interpreted as even slightly hostile by the next customer”.
Your feedback has been helpful, I guess I wasn’t seeing it as hostile. I reviewed a few other sellers feedback to see what others replied if they even did. I thought mine was tame compared to those I read. LOL.
I honestly was just trying to get a conversation about what others do or don’t. I don’t fret over any of it.I am not spending my time thinking about this. Today, I received the response that the buyer has not responded to the request to change it.
I’ve seen others respond to negative fb and just wanted some advice on replying. This will sit for quite awhile on my 1st feedback page since my buyers rarely leave feedback. It is in full red right at the top. LOL.
I have not left a reply yet. Calling ebay was waste of time.Just trying to be an interactive participant here (in forum- thought that was what it is for?) to discuss and get some opinions and/or advice.
would like some input on the “feedback reply” I was thinking of putting.
SMOKE FREE HOME! WHY NO CONTACT? we do returns. Smoke Free Home!! why lie?
would appreciate honest input and/or advice.
thanks.Thank you for the link.
FYI: You get so far in it and the links don’t work.I did find something in the site index and was able to file a request removal there.
I just wondered if I’d get further calling.
Anyone have any tips on the best time / day to call – that you have experienced?Thank you- IndySales, for your feedback. I too, figure I probably won’t get anywhere. It is always at least worth it to try.
Some people just like to be mean and/or lie. It is part of selling on ebay.
Again thanks for sharing your experience it is exactly the type feedback I’m looking for 🙂Thank you everyone for the information.
I was pretty sure I should use a box, but I just wanted to clarify with those who do send out puzzles.
I guess I overthink things sometimes. lolJay – in answer to your question – No I did not get a message from the buyer. Just a message from ebay stating he opened a case. I too wondered how they could open one since item was delivered Dec 17, but they did.
Zach – luckily I have been reading these forums and learned about the DO NOT PRESS DECLINE RETURN BUTTON just this morning. 🙂
UPDATE!
After writing this I saw I received a message from ebay. They opened a case, then closed the case in my favor. Funny I never told the rep I wanted to open a case. I just wanted some information on the 30 day policy. Oh well got my answer I guess. lol
Thank you all for your advice.
