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I make so much money via offers that it might dwarf my regular, non-offer sales on eBay. I’m very aggressive about it and sort my “Send Offer” page by recently listed, jumping at the opportunity to send one the moment it’s available. This method works really well.
So I get a nice item, stick it up, and prepare for watchers to roll in. I fire off an offer about a day later and it sells immediately. Half hour goes by and still no payment. Invoice sent. 6 hours later I message them and get the following in return:
“MOM FELL…. she is in the hospital since yesterday. I have the money will get you paid ASAP just need to sort things.”
So they were able to take an offer the moment I sent it, but couldn’t go through with paying for it? BS.
Two days later I alert them that I’ll be opening an unpaid item case if they don’t pay or ask to cancel. Nothing.
Now, Christmas day, they’re messaging me about all their money problems. They also have the balls to send me a well-formatted set of instructions on how to cancel orders and then thank me in advance for canceling it. This won’t be happening.
I really can’t believe it’s nearly 2020 and there’s still this glaring fault with eBay. Why the hell is this still a problem? It’s even still broken under Managed Payments. I would have been flying to eBay HQ to beg the CEO in person to let me into MP if buyers couldn’t exploit offers under it.
(side-note: The buyer sent me a “confidentiality notice” along with their messages. Apparently I’m not allowed to discuss the transaction with anyone else. Too bad this guy doesn’t make the rules.)
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Merry Christmas!
Yes, unpaid items can be aggravating, for sure. Anymore I just don’t allow it to bother me (most of the time), and there would have to be some overwhelming reason for me to cancel. I don’t respond to the crazy emotional excuses (those aren’t the kind of buyers I want anyhow) and just let the unpaid item assistant run its course, make sure it is relisted, and move on. I minimize the time I have to waste on these loser buyers.
I agree with requiring immediate payment as soon as the seller accepts or the buyer accepts a counteroffer. I may be remembering wrong but it seems I saw something from eBay in the past few months regarding doing something about this
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For what it’s worth, ebay’s Griff has hinted that Immediate payment might be coming to Best Offers in Managed Payments as the roll out continues. But I have no timeline for it.
I don’t get a lot of non-paying buyers, and when I do, I cancel if they request it, and if not, I start the ebay process and let it run its course. I don’t worry about the reason they give for cancelling, because I really don’t care. I just agree, cancel, and re-list the item. Sooner I relist it, sooner it can find a paying buyer.
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If immediate payment were required for best offer, then how would you ever send a custom invoice after sale (say, because you and the buyer agreed on free shipping)? I kind of rely on being able to do this.
If a buyer has second thoughts, they will just cancel anyway, even after payment. I get that buyers flaking out is aggravating, but nothing is really broken. You just gotta dial in your expectations: the sale isn’t real till they pay. (And even then…)
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I’ve always done free shipping by just subtracting away the shipping cost based on their zip and sending an offer that way. Is there an advantage to doing it via the invoice? For other shipping options, I’d just revise the listing and let them purchase it that way. I see best offers as bartering over price and price alone.
All I care is that the buyer pays. I couldn’t care less if they cancel, as it would at least give me the ability to resell the item again. Instead it’s locked down for 7 days while the buyer goes AWOL. The buyer in the OP is the exception – the rest never communicate and let the UIC close.
I require immediate payment. It should be applied everywhere.
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This is high on my list of WTF? Ebay.
I had a guy(2700 buyer feedback) buy an item for a good best offer deal on Christmas.
My unpaid item assistant is set for 2 days.
Once the case opens he is indignent insulted and calling we an amatuer for not cancelling.
He paid at the 11hr on the 4th day and tells me he only bought it so he could neg me.
I will get it removed.
What i fantasized doing is sending him a box full of FU notes and asking him to return it! -
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Woooooooooow. That guy is unhinged! At least it will make for an easy removal.
Yes it seems to clear in his messages he is breaking the rules
Ebays policy states
“eBay will automatically remove feedback from a buyer who didn’t pay. However, if we missed something, sellers can contact us. Feedback may be removed when:
The buyer didn’t pay or respond to the unpaid item process
The buyer is suspended
The buyer’s communication in the Resolution Center undermines the purpose of the unpaid item process and feedback system”
After plugging his Ebay ID into this tool http://toolhaus.org/cgi-bin/negs which gives a historical feedback report it became clear what a tool the buyer is.
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