Home › Forums › Random Thoughts › When do you leave feedback?
Tagged: feedback
- This topic has 20 replies, 13 voices, and was last updated 7 years, 6 months ago by Amatino.
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04/19/2017 at 11:26 am #16773
I always leave feedback immediately I’ve printed the label. I’m usually happy to do so. Today, however, I feel nervous about this order. The address is odd and the item is fragile. If it arrives broken/damaged and my buyer leaves me a negative without going through the resolution process, I’m not going to be happy at leaving a positive feedback for her to catch out another seller. I’ve packed it up as best I can and I’ll stand by my policies if there is any damage, she’ll get a refund, but I’m waiting to see if she’s difficult/rude in handling it.
Anyway, this made me wonder what everyone else does with feedback. In this day of feedback extortion and all the other hassles, and with buyers no longer being able to get negative feedback, I’m wondering if the old practice of leaving feedback first is wise any more. Should sellers band together and protect themselves by withholding feedback until an item is received and the buyer is happy? Would it slow down the scammers and trolls? I’ve noticed my last batch of orders from Chinese suppliers all do not have immediate feedback. I wonder if they’re ahead of the curve here.
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04/19/2017 at 11:46 am #16775
As soon as the item is paid for, a feedback is left automatically for the buyer. Some buyers, especially new ones can be resentful, if you don’t leave timely feedback.
Since we can’t leave a negative, there’s no reason to hold back. Also, it happens automatically, so it’s one less task to think about.
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04/19/2017 at 11:54 am #16778
I leave it on auto feedback… for the few times someone may scam me, it saves me a lot of time and brain energy from going through each one separately. I choose to take those odd losses to make myself happier.
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04/19/2017 at 12:20 pm #16781
I also have my settings for auto feedback once they have left me a positive.
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04/19/2017 at 12:41 pm #16785
Automatically when paid. If I’m positive, hopefully they will be too!
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04/19/2017 at 12:57 pm #16790
auto feedback here too. you can’t leave negative or neutral for buyers anyway, so i just have auto feedback turned on for when they pay.
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04/19/2017 at 1:37 pm #16802
I’m with you Amatino, we do them manually and generally the last task of the day after the items are shipped. I take the stance that the buyer fulfils their obligation by paying for the item in a timely manner. For that we leave a feedback. If a case is opened for non-payment and they eventually pay, we do not leave a feedback.
Also if we feel an uneasiness about a transaction we will hold off on giving feedback until we’re satisfied that the buyer is completely happy. I read many of other’s sellers that have received negative feedbacks and have been able to respond to the buyer’s comment. I don’t know if giving a feedback precludes a selling responding to negative feedback from a buyer. We have been fortunate so far not to have been in this situation.
We thought about setting it to auto feedback but that kind flies in the face of eBay’s policy against quid pro quo as it pertains to leaving feedbacks.
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04/19/2017 at 1:54 pm #16805
For a while I tried the method of not leaving positive feedback until a week or two had passed and I was fairly sure the buyer wasn’t going to cause me any problems such as an unwarranted INAD return. I stopped doing this and now just give feedback immediately after shipping for the following reasons:
a) delaying my feedback seemed to reduce the number of positive feedbacks the buyers gave me
b) Most buyers don’t cause any problems at all, so this seemed like overkill
c) it was kind of a pain to keep track ofI would love to do automated feedback, but I can’t figure out how. The ebay website describing automated feedback all refer to how to enable it in Selling Manager Pro, which doesn’t seem to exist anymore now that I’m using Seller Hub.
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04/19/2017 at 2:01 pm #16810
I believe auto feedback is available only for Premium and Anchor subscriptions. Unless you pay for the upgrade to Selling Manager Pro (I think at $15/month)
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04/19/2017 at 2:04 pm #16811
ec411 – thanks for the info
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04/19/2017 at 2:29 pm #16816
I leave feedback when tracking tells me that the buyer has received the item. My thought process is that it might remind the buyer (since he/she is probably happy with the item) to leave positive feedback as well. Since I check tracking most weekdays, I usually leave timely feedback. I have nothing to back this up, but that is just what I decided to do.
I once had a Grumpy Buyer (TM) trying to get money back, and I thought I’d ask eBay to remove my positive feedback. I don’t know if that is possible, but I didn’t want to waste my time calling eBay again. You just have to move on.
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04/19/2017 at 3:21 pm #16826
Yeah, I have a sale that I’m holding off on giving a feedback because I really pissed the buyer off and I need to keep my powder dry and use my leverage if leaves me a negative.
Due to the nature of some things I was selling, a buyer contacted me and asked I would do a private listing on 3 items he wanted to buy. He didn’t ask for a discount. I agreed. Ended the listings and relisted as private. Well, be bought and paid for one and contact me that he would be back in the morning to purchase the remaining 2 items and BTW, could I ship them with the first package at no additional shipping cost. WHAT? Normally I give a pass to newbees to eBay and work through the process, but this guy had over 870 feedbacks so he knew how the system worked. I obviously responded to the negative that I couldn’t do it. He came back with an angry spirited message. I didn’t respond. I waited the last day of my handling time on the first package to ship it out in the event he purchased the other 2 items. He didn’t. So before he could have remorse, I ended the private listings and relisted as normal.
BAZINGA!
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04/19/2017 at 3:43 pm #16828
I leave feedback after I’ve shipped the item, usually within a few hours at most.
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04/19/2017 at 3:55 pm #16829
I also leave it as the last step in the shipping process. UNLESS it’s someone I’m unsure of. This has only happened about once every 6 months. I know I can’t give them a negative or neutral but I’d rather not give them a positive if they’ve already done something I’m a little worried about. Doesn’t happen often so normally I give them positive as soon as it ships even if they drag their feet paying.
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04/19/2017 at 4:36 pm #16833
We manually leave feedback within 24 hours of shipment because we believe the buyer has fulfilled their obligation with the exception of the ones that simply don’t feel right (weird offer negotiation, weird questions pre purchase, and bigger ticket items going international).
While we can’t leave negative, we can put negative comments that warn potential future sellers– “Negative experience– buyer didn’t pay, seller beware” “Buyer attempted partial refund extortion”
We don’t do it often, but if they are serial problems we are hoping we are helping someone down the line.
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04/20/2017 at 10:49 am #16864
Technically you are not allowed to leave negative comments in a positive feedback. The buyer can have that removed.
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04/20/2017 at 9:56 pm #16899
How interesting to read all the responses. There’s certainly a lot to be said for both points of view. I didn’t know about the auto-feedback option, and I think I might save that until I’m handling dozens of orders each day. I like to give personal feedback and, as eC…411 says, to have the option to hold off leaving it if I feel concerned.
My Chinese orders have started coming in, I’ve been leaving feedback, and their feedback is popping up. I’ve noticed that some of the orders are from the same “sent” address, even though they’re with different eBay accounts, and the feedback is sometimes only coming in from one account not both.
This was an fascinating little sidetrack, but as Retro Treasures says, gotta get listing! 🙂
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04/21/2017 at 1:34 pm #16905
My feedback is automatic. I used to monitor and only give feedback when the buyer gave me feedback first. Eventually I realized I was stressing over something I had no control over. If they pay, they get positive feedback.
The only thing I actively do regarding feedback is look at any feedback I get. I like to make sure I react quickly if I get a negative. I also love reading positive feedbacks – it reinforces why I do this.
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04/21/2017 at 2:25 pm #16909
To append to my earlier comments, I still prefer doming them manual for reasons discussed. But it’s not like I spend anytime on them. I do the feedback’s in bulk and I can do as many as 200 at a time (never happened. Just due to how I have my screen setup). I use the same saved feedback text for everyone. As sellers, I think giving feedback are a waist of time, although it does benefit the buyer. I to watch and react closely to the feedback’s I receive from buyers, but I also pay close attention to the detailed seller ratings. Not much I can do after the fact, but it does remind me to focus on those areas better if I feel the lagging ratings are justified.
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04/21/2017 at 4:33 pm #16917
Retro,
I know it can be removed, although the ones I went back and checked on were not.
But it makes me feel better, so don’t rain on my parade? 🙂
Sometimes I like tilting windmills. It’s who I am.
whiskey
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04/21/2017 at 7:17 pm #16918
eC..411 – I didn’t know you can do feedback in bulk. I know that it shows as “shipped awaiting feedback on my Seller Hub, so I was comfortable I can find outstanding feedback items, good to know I can bulk respond when I get busy enough.
I’m with you, Don
Qui… Whiskey! Bring on the windmills! LOL
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