Weird eBay app issue – contact buyer not working

[buytikiselltiki]

Way down everyone’s list but I always send a little ” your item shipped” note – always use the phone – ordinary copy and paste – today , the contact buyer button is now set up to — contact myself!!! Up comes an error message that says a seller cannot ask themselves a question.

Just updated the app, must be bug.

Inconsequential but a shoulder shrug required!

[buytikiselltiki]

And, in the “FWIW” category – the iPad, which was not updated, still emails the buyer.

[Anonymous]

Curious as to why send the buyer an extra message that something was shipped?

eBay does that when we print a mail and when it gets into the Post Office system, and yet at least one more asking buying for feedback.

[buytikiselltiki]

That’s an easy question to answer!
Have always taken the “friendly PERSONALIZED service” approach – – would rather have a message come from me than from me with a little less automatic feel than just relying on the automated do not reply to this mailbox corporate .

Oddly, about 30% of the time the buyer replies with a thanks – and 1 in 10 respond with effusive thanks and say they never hear from anyone. ( your seller is a person, not a corporation )

Admittedly, might be a holdover from the olden days of eBay auctions, but it takes me seconds and has some benefit to buyers.

Until now, when It might take a few minutes. ” wash wah wah ”

[MaggieStL]

I’m still having this issue. Like you I still like to thank buyers for their purchase and that I will get mailed. It’s something I’ve done since 1997 when I started on eBay.

I do get a lot of thank you’d back.

I also feel if there is an issue with an order it shows I’m approachable and open to communication. I think in over 20,000 sales I’ve only had one person just “yelling” at me for a sales problem.

Hope they fix this glitch soon. Obviously the work around is login to my laptop.

—Maggie

[buytikiselltiki]

Glad to see it isn’t just me! I also started back in ’97!

So. The app has gone all wonky – today couldn’t add a picture to a listing because , apparently, that triggers an error message telling me I can’t change return policies. Which – wasn’t trying to do. And, couldn’t anyway since that field is locked.

Feel like getting out my old Sony mavica floppy disc camera and firing up the windows 95 computer. Dialup….

[buytikiselltiki]

Well, surprise surprise – this was fixed! App updated, and this was the key fix.

On the message it also said notify them of app issues at http://www.ebay.com/iOS – which is going to get bookmarked!

Funny how many changes and updates affect our “SOPs” – or business habits if you will. Pleased this annoyance has passed.

Next up, accessing existing business policies from the app instead of overriding to default. A 4 pound book is not going to ship first class mail…

[MaggieStL]

I was just going to let ya know! Makes my life more simple 🙂

[Retro Treasures WV]

It irritates me to no end that listing on the app leaves off multiple critical features of creating a listing. That’s why all of my listings are completed on the computer. Only the photos are done in the app.

[Author]

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