We Can All Use A Laugh!

[finditlistitsellitshipit]

Got a great laugh with this little love note from a customer. He received a bag, was obviously unhappy as he went on a rant. ( you know the ones I am talking about)…. wasn’t happy with the bag, the smell, the “stains” how it was described, etc. how could we possibly use the word excellent, and so on. This was enclosed with the return today. Cracks me up! And, BTW, the bag IS actually excellent. Refunded, blocked and moving on…..
https://imgur.com/a/Womlm

[Jay]

At least the buyer was friendly!

I will say that the buyer has a valid point. We never use qualifying words like “good”, “excellent”, “great shape”, etc. These words are all subjective for different people. We stopped using them because of instances like this where a buyer disagreed with our description.

We only say if the item has damage because these are actual facts. We let the photos of the item speak for themselves.

[Terri]

Write him back and say “Please be more careful spelling the word excellent”.

I frequently use the word “excellent” for items that have absolutely no sign of wear or use.

[Amatino]

Jay, what words do you use to describe an item then?

[Jay]

We don’t use any words to describe an item, other than to point out any flaws.

Here’s an example.
Title: Roommates-Sheer-Crochet-Beige-Lace-Tank-Top-Cami-Hippy-Lagenlook-Boho-Shirt-M
Description: 34″ chest

Photos are what show off an item. If we don’t point out any flaws, the buyer sees it’s a good piece of used clothing.

Once we start adding qualifying words like “excellent”, “in good shape”, “like new”, then the buyer has a way to argue.

Again, this is just our experience.

[Amatino]

That’s an interesting point of view. Do you write anything in the “Condition” specifics if the item has no flaws? Does eBay allow you to leave that blank?

[Jay]

If there are no flaws, we just say “Minor wear. See photos” in the item specifics. This just lets the buyer know it’s a used item and not to expect it new.

[Retro Treasures WV]

Typically I have no description unless there is an obvious flaw I need to point out.
When I have an item such as a pair of shoes that are in “excellent” condition, I instead say “very little wear – see pictures for details & condition”.

No matter how perfect you think something is, there’s always someone out there who can nitpick it.

[Amatino]

Awesome, thanks guys!

[Blackcat]

I like descriptive words. It can hype up and item. You just have to be careful with what words you use. Terms that could indicate condition can be tricky but beautiful regardless of it’s condition could still apply. The buyer can agree or disagree simply by looking at the pics.

[Liz]

I avoid quantifying the amount of wear for my items. I’ll say something like “Saxon Math 7/6 Student Textbook, 3rd Edition. There is wear to the cover, spine, and book edges. No writing inside the book. See pictures to evaluate condition”.

They can look at the pictures and decide for themselves whether the amount of wear is acceptable or not.

[Author]

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