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Shipping report from rural New England:
Yesterday I tried to ship a 15.5 ounce First Class package at a PO that is not my usual one. Even though I had the ebay-generated label all printed out with the weight on it correctly, they wouldn’t accept it, b/c “15.5 ounces cannot go first class – it has to be priority.” There was something about her attitude that made me not want to argue even one bit or even ask for clarification. So I just took the package to my regular PO later in the day and it went just fine as usual. Very strange, considering that the non-accepting P.O. is a much bigger one in a bigger town (population 1700 vs the measly 950 in mine!) – it even has the technology for printing out acceptance receipts that my regular PO doesn’t. Lol. I guess I’ll just keep sticking with my regular podunk PO that is housed in a room attached to somebody’s house.
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I find that sometimes it is worth driving out of your way to a post office that has a good postmaster. There are some real stinkers out there. There is one locally that believes that a USPS label is null and void if it is not picked up or checked in the same day the label is printed. She will refuse your package if it is not the current day on the label and her postal carriers are instructed to not pick up anything not labeled the exact date.
Since the mobile app defaults to the current day even if I print at 11:30 pm, this has caused me a few headaches.
So yes, you did the right thing by just walking out. You won’t change their mind.
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T-Satt, I can’t find anything on the usps website that says first class up to 16 oz. All the pages I see show only up to 13 ounces. I thought 14/15/16 ounces was just an ebay special deal or something. no?
RTWV – I was thrilled when I figured out my regular local PO doesn’t care that I sometimes ship packages on a date later than what is printed on the label.
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The 14oz-16oz for First Class is a Commercial Pricing agreement. We get it because we are with eBay. So if you need proof for USPS, their Pricing Agreement on October 16, 2015, bottom of Page 3 discusses First Class packages, top of page 4 shows the 14, 15, & 15.99oz FIRST CLASS rates.
Link to PDF below…
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http://pe.usps.com/text/dmm300/Notice123.htm#_c037
I think the problem is that First Class for 13-15.999 ounces is not available via regular retail purchase at the P.O. It only applies to Commercial packages, which I guess is the rate we get via ebay.
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If you want to see heads explode at the post office try mailing a CD/DVD in a CD/DVD cardboard mailer at the 1st class letter rate with non machinable surcharge. At least half the post offices in my area will refuse these and insist it needs to be sent at the package rate.
Mailing a CD/DVD like this is about .90 cents although it won’t have tracking included. I’ve sent about 30 CD/DVDs this way and haven’t had a single one broken or lost yet.
With ebay’s new tracking metric I probably won’t be able to ship this way anymore and maintain TRS. Maybe I will open a 2nd account though for these low value items.
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In the early days of this podcast, I would daily drive 15 miles to drop of packages at a post office who loved our business. A friendly USPS worker is priceless.
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Amen. We work hard to keep our regular carrier happy that picks up our bins every day. Worth the time.
Business is 90% People, and 10% Numbers. And this is from an Accountant that should be offended at that statement…but it is true. Good relationships are EVERYTHING…in many aspects of life…
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