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So my usual method for bookkeeping is to just settle up my book keeping at the end of the year. In the past, godaddy would leave things that I didn’t expressly tell it what they were as “uncategorized”. I would settle these items against receipts in order to properly classify everything.
Well first off this year I realized godaddy was messed up when ebay changed to managed payments. I walked away for a few months in hopes that they would get it fixed. In the meantime, I just started my accounting today to find that the autocategorization has taken on a mind of its own. EVERYTHING is categorized already, and poorly at that. There are entries in every single category for expenses.
I have to go through every single line item and re-categorize, which is gonna suck because I did alot of peronal expenses this year on my business card for points purchases. It would have been easy to reconcile if everything would have been left “uncategorized” as in the past… I could have fixed all the business expenses and then just bulk changed all the personal stuff that was left uncategorized.
Has anyone else dealt with the crap show that is godaddy bookeeping lately? I really need to drop them and get something new in 2021 as this isn’t really working for me anymore.
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So sorry to hear that. I used Intuit’s Self-Employed app/program and while it’s generally good (once you apply a liberal amount of rules to charges) there are always a few that slip through into weird categories or none at all. I make it a habit to check at least every few days and review charges. One thing that helps is to use a specific card/account for buying merchandise, another for paying business expenses, and not mixing in your personal purchases/spending if possible. I’ve definitely made a mess of my finances in the past, and this year I really tried to separate them as best as possible. Best of luck! Can’t wait for this messy year to be over and start fresh :).
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GoDaddy works pretty well for me overall. I still do have to do some manual steps for GSP transactions to get the Shipping Income correct, but that’s a pretty small percentage of total transactions, so it doesn’t really bother me at all anymore. One annoyance is that it doesn’t seem to sync my PayPal credit card anymore (it might work if I upgraded to a business level credit card), but all I use that for is shipping, so it’s no big deal. I can see how it would be annoying if I had my personal transactions all mixed in, but I don’t. Except for sourcing, my business-related transactions on my credit cards are very infrequent, so I don’t sync those cards – I enter the expenses manually. I really like keeping track of my inventory and COGS in GoDaddy.
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I’m done with Godaddy Bookkeeping as well. I was getting ready to start cleaning/fixing the transactions to get ready for tax time and noticed it is quite a mess. Nothing has been fixed for Managed Payments. I have noticed GSP transactions are all messed up and Fedex shipping labels costs don’t even show up anywhere under expenses. Anybody know something reliable with Managed Payments? I may also have to create an Excel Workbook going forward.
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Well the good thing is that ebay’s records are MUCH better now, and the data is for all year as well. Download a report for all of your transactions and you’ll see.
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Retro,
Are you talking about the report in the “Orders” section of Seller Hub or the report in the “Payments” section? I downloaded both. The one from the Payments section has a lot of misaligned line items/rows (ie, data in wrong columns), which makes it unusable for me. The Orders report looks clean, but neither report shows how much I paid for any shipping labels.
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The problem is that some FedEx labels are in GoDaddy and others aren’t. Right now I think this issue affects all FedEx orders in 2020, even before I switched to MP. Searching for “FedEx” in both the name and description section only return a dozen or so total for the year. I’ve also searched all Shipping Costs during the period listed on the invoice (sorted by highest) and looked for exact dollar amounts listed under the FedEx charges on the invoice and only 5 or so match what’s on the invoice.
I’ve emailed GD support. For now, I’m creating a secondary shipping expenses category and manually entering the data from the invoice.
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GoDaddy responded to my support ticket: “Sorry for the trouble. eBay informed us that the FedEx fees are not available to import initially with a normal refresh. Only later after a few weeks does resetting the account for a manual refresh bring the transactions in. We can only import the data eBay makes available to us.”
The refresh went through and the missing FedEx charges now appeared to be logged. Take note that this isn’t the same process as manually hitting “Update” on the account – apparently GoDaddy support has to do it directly on the backend. This begs the question as to why this process isn’t automated and needed to be ran manually.
If you’re missing data, contact GoDaddy. Top right of the page, “Help & Community.” You don’t need to log in, just type your email and the problem.
I’ve written a script that takes an eBay invoice from a given period and checks for matching FedEx charges in GoDaddy. Before support ran this update, it was missing 16 transactions. I’ll run it again with this latest data, but just from a quick peek I can see there’s way more entries than I was seeing an hour ago. Regardless, I think it’s extremely important that I now audit the books and make sure other data isn’t incorrect.
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Well I did it. I tackled the dumpster fire that is Godaddy and finished my taxes.
Wow…what a mess. I had to basically go through every single transaction and cross reference with ebay reports, ebay invoices, paypal records, receipts, emails, and on and on.
I still don’t think it was entirely right, but in the end I felt “good enough” to use the numbers my 2020 profit/loss report gave me.
I took a shortcut to settle up FedEx and UPS, and INAD return shipping costs. I dumped all of my invoices into a master excel file and just filtered to each type to get totals. I created a single line item for each type in Godaddy with a bulk cost and a detailed note in the description referencing my excel file.
Another big issue I had was all purchases I made through paypal via ebay shipping labels or my paypal debit card was cataloged simply as “paypal fees”. I was able to figure that all out by going through every line item in my paypal account where the ACTUAL description of each transaction was (there were no descriptions at all in godaddy). Filtering on godaddy to account type helped me decipher which were duplicate expenses.
COGS…Oh boy. I typically use Vlookup formulas to cross reference my cogs to the end of year sales reports. Ebays excel formatting is total garbage – weird date formating, delineation errors that puts a bunch of data in the same cells, etc. It was a MASSIVE pain to clean up the data so I could use Vlokup formulas. Godaddy decided to drop almost all interlinking data INCLUDING description. What is up with godaddy AND ebay dropping digits off the item numbers?? I was able to cobble together a ‘mostly’ complete sales spreadsheet. Why ‘mostly’? Well that’s because line items were falling off exports from godaddy, but still showed up online. I tried and tried to reconcile my numbers between ebay via invoice, managed payment data, godaddy, paypal, and my 1099’s. I finally reached a point where I gave up and said “good enough for engineering” and rolled with it. If I get audited I’ll at least have a great time explaining how Godaddy bookkeeping royally screwed me over and basically said “tough luck pal”. The numbers were really close to the 1099’s.
My favorite bug – godaddy randomly categorized my pirateship expenses. They were all over the place – Meals, travel, office expense. I have no clue why it was so random.
I feel really bad for anyone that isn’t spreadsheet savvy that encountered this issue.
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@retro-treasure-wv – “I feel really bad for anyone that isn’t spreadsheet savvy that encountered this issue.”
I totally agree. If I didn’t know excel pretty well, I don’t know what I would have done. I think I’ll be joining J&R and moving to a new platform once I have some breathing room to investigate options.
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At the risk of beating a dead horse, I’m going to repeat that I believe that most (not all) of the GoDaddy issues that arose with the advent of Managed Payments are ebay issues that are not GoDaddy’s fault. GDBK can only display what ebay sends to them.
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I disagree. While it may be the data stream, it is godaddy’s obligation to attempt to communicate with ebay and fix the issues. If the issues can’t be fixed, the godaddy needs to COMMUNICATE the issues to customers. Worst case scenario, they stop offering ebay data linking to protect their product integrity.
Godaddy has done neither. They literally just say “we can only display the data we are given”. They don’t care that the data is broken.
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This was our experience with GDBK and why we stopped using them. When we reported issues, they just said “nothing we can do”. They didnt lay out a plan for how the system would be fixed. Just “too bad”.
Thats not a system I could depend on.
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@Jay – Regarding Wave, do you have any complaints? Does it do everything that GDBK did just better? I’m leery of free (“if it’s free, you’re the product, yada, yada), but the press seems good.
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I agree. If a service is free, Im suspect. Wave has paid services so I think they’re strategy is to offer the bookkeeping free hoping you’ll pay for credit card services and payroll for your business.
Plus, Wave isnt perfect. One of our bank accounts stopped syncing recently. Trying to figure it out.
We’re thinking of using Quickbooks since we just starting using it for our cafe. Definitely not free, but well supported.
Other option is https://easyauctionstracker.com/ebay-spreadsheet-trial/ But we’re on macs so not sure if this wold work in Google Sheets.
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I agree that lack of pro-active communication from GoDaddy re: the issues is unacceptable. I just think that ebay deserves more of the blame for the overall problem, UNLESS there is some other, better, solution that that people are using as an alternative to GDBK that somehow avoided the MP-related datastream issues. If there is one, someone please shout it from the rooftops! 🙂 I know that Wave solved J&R’s bank linking issue, but I haven’t heard anything about Wave wrt all the MP issues discussed on this thread.
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