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Hey everyone:
Throwing a question up on the teble for feedback.
We have a 3 pc. set that consists of a serving platter and salsa dish that is new in a never opened, taped closed box. And we have a matching pattern-brand beverage pitcher that is used and without a box.
The boxed 2 pc. tray and bowl’s box does have a very large and colorfuly photograph of the contents on the outside of the box. So, we photographed the items by standing the box up in the background and with the Pitcher along side of it.
Now that I am attaching the photos it struck me, that the “on the box” photo seems flat and doesn’t show that it is a 2 piece set very well. The product photo is a straight down down top product shot and the bowl is sitting in the middle. The design is mostly floral, so the box photo seems to look like a big round floral platter and the center bowl is very hard to distinguish as a bowl sitting on that platter.
So, what’s the SL gang think about us opening up that box, which would mean we could not say “Unopened” and pull those 2 pieces out and re-photograph showing the 3 pc set very clearly.
The original box does say it is a two piece set and we say so in the title and description but from the photos it is hard to tell it.
Mike at MDC Galleries in Atlanta
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Good Morning,
Do you have to sell all three together? People generally look for a pitcher, or serving dishes, or tumblers, or some other table item. If the values are high enough, how about two separate lots? Those looking for a certain pattern, may just find the other matching lot and you will then get your multiple items purchased sale. If a buyer purchases one item, an email alerting them to the other piece and the savings in combined shipping sure could not hurt.
If they have to all go together, I would remove the items for PHOTOGRAPHS ONLY and include that phrase in the condition and in the short description. I don’t see how the entire lot could be described as new in box anyways since the pitcher is used. Those shopping on their phones do shop more what they see, so a clear picture featuring all three pieces would be an advantage. But do people really sit down to shop for specifically a serving plate AND a pitcher, regardless of the pattern?
Some chatter from one of the gang.-
All very good “chatter” [points] tTt. That’s why I did a double take this morning. I got up very early to get caught up, but after listing this, I just kept looking at it and it just didn’t sit right with me.
The ladies will be coming into the pffice shortly and I think I am going to pull and re-route these back through the photography station and bust up the listing.
The original thought from Susan [wife] and Lisa [assistant] revolved around a buyer possibly wanting a chip and salsa-dip set and a Margaretta Pitcher in an all in one matching Tropical set. i think maybe they both just got started thinking about tortilla chips, salsa and Margaretta’s themselves and got thinking with their stomachs. It’s a wonder we didn’t wind up going out for Mexican dinner the other night. 🙂 LOL
Any one else care to chime in?
Mike at MDCGFA
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My rule is if I can get the box open without breaking any seals I will photograph it ‘out of the box’ and make that statement in the description.
If the box is just taped that’s a tougher call but I would probably leave it in the box.
I always have to remind myself that buyers usually know what they’re looking for and I don’t have to ‘sell’ them on it like a catalog advertisement with numerous details.-
Hey SS:
The outer box can be opned. It is a tuck tab / flap style. But the inner box is a brown corrugated box that is taped at each end with 2″ wide clear tape. I can tell it was the original factory tape. No tears around it and it is slightly yellowing. If I remove that tape there is going to be tear marks in the brown cardboard or I will have to slit it and then decide if I am going to re-tape it or leave the end loose.
These are not high end anything. They are more of a Stein-Mart, T-J Max, World Market item and price range. They are made in China and stamped Clay Art 2003. I have them already listed at $87.50 [I think]. So maybe too much fuss about nothing but then agagin, if they would show better out of the box and being able to see the 3-d [dimensional] angle and help sell them as a set faster or as tTt said above, sell the pitcher separately from the tray and dip bowl.
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My rule is if I have something NIB with something used, then the listing is used. If I have something that is NIB, but I have to remove it for photos, then it is new. However, I include a note that says the item was removed for photos.
So, if you separate the two, then you have one NIB listing and one used listing.
Before you remove the item from the box, do a Google search and see if you can find stock photos. You would have to decide if it is OK to do or not. Typically, houseware companies aren’t big VERO instigators. If you find a listing on eBay for the same item, they may have a stock photo. I wouldn’t take someone’s actual photo, though.
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Hey Sharyn, didn’t think about a mfg. stock photo. I may try looking for that. Then drop it into the mix. We have a couple of blank spots. Then if it doesn’t sell as a 3 pc. party set in decent amount of time, then separate into two listings. especially since we already have them up in our store.
mike at MDCGFA
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I would also take it out of the box, and include that note in the listing, if for no other reason than to prove to myself and the buyer that there is nothing wrong with the item. It is in perfect condition.
That way, you can dispute it if the buyer claims it was broken or put a claim in to the post office.
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