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I was thinking about getting this post up early this week, but I was inundated with things I needed to do. Apart from my career job and unpacking from my year end trip, I started a new volunteer role of judge for a competition called Future City. I had to read and score essays from middle school kids describing a theoretical floating city. I go to the competition tomorrow. It’s all fun, but I just forgot about posting the numbers.
For eBay, I have a question if anyone has any additional suggestions. I shipped three dinner plates to a buyer, and they said that the middle plate broke in half. I said that I would refund a third of the purchase price, but they needed to send photos. He says he doesn’t know how to send photos (although he is messaging me just fine). He asked for a phone number or email address because he knows how to send photos that way, and I said that all communication had to be through eBay messaging. I don’t know if this is a scam or not, but I’m sticking with short messages when responding and communicating within eBay.
My numbers continue to be higher than previous months as the beginning of a year is usually better for me than fourth quarter.
Week of Dec 29 – Jan 4
Total Items in Store: 1791 eBay, 43 Etsy
Items Sold: 13 eBay
Cost of Items Sold: $36 + $85 Commission
Total Sales: $400.48 eBay
Highest Price Sold: eBay $110 for Vintage Set 2 Tudor Crystal Spirit Decanters
Average price: $30.80
Returns: 0
Money Spent on New Inventory This Week: $0
Number of items listed this week: 6 -
Thanks for keeping this thread going, Sharyn. Your Future City competition reminds me of the TV show The Good Place. Maybe they don’t know it yet, but those kids are training to become future architects of their very own Good, medium, or bad places!
Personally I would give the plate buyer their refund. Some people just struggle with certain aspects of technology. My general philosophy with refunds is that I’d rather lose $20 (or whatever the amount is) than worry about an unhappy buyer, the stress of an eBay case or (worst of all) trying to play at doing IT for some random person. I prefer my reselling life to be very, very, very low stress. I know other people have different tolerances for these types of customer issues. I hate dealing with them and just want to handle them as fast as possible. For whatever it’s worth, I’ve found that I typically receive the nicest feedback from customers when I handle their INAD/INR case from this perspective.
Hit 12,000 feedback on my eBay account this week. What an unbelievable number. I would like eBay to send a certificate to sellers who hit different feedback milestones, or some kind of swag, please. Give me a Power seller mug or some shooting star merch, even if I have to buy it using my quarterly coupon.
I can think of one nice perk, at least. On the very infrequent occasions when I’ve had to call eBay, like a few months back when I had an international buyer try and commit the rocks and stones return scam, the eBay rep became a lot more helpful when they looked at my account and saw my feedback number and no negatives or neutrals. I would like to think they would have been just as helpful to any seller, but I’ve been selling on eBay long enough to know better. Luv ya, eBay.
12/29/2024 to 1/4/2024
Total listings: 404
New listings this week: 36
Items sold: 30 — 17 via best offer, 6 via seller initiated offer, 14 via advertising
Gross sales: $1243.18 (down 42% from one year ago)
Net sales: $692.81 (down 51% from one year ago)
Average sales price: $41.44 (down 15% from one year ago)
High sale of the week: $64.96 net Thurman Munson 2012 Panini Prime Cuts Nicknames jersey card
A jersey card of the great Yankees catcher from the 1970s who died in a plane crash at age 32. My COGS was $25 and this was a very quick flip, bought on December 12 and sold on December 29.
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Of course, you are correct, and he did manage to send me the photos, and I refunded a third of the price (there were three plates total). He also asked me if I would take a lower price for the salad plates, and I said I would. So, he was happy as a buyer. With all the craziness in the world, I think I was a bit to quick to assume it might be a scam.
So sorry about your actual scam!
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I agree with Craig- better just to give the one-third refund, unless you’ve got a throwaway email address you can use.
I bought some stamp catalogues off eBay a couple of weeks back. Only mentioning it because when I went to leave feedback eBay gave me the option of adding images to the feedback. Weird.
On the other hand feedback left for me is no longer displayed on my overview page, so I don’t have to read it, which is a real plus! Just the numbers, ma’am.
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@Antique-Frog – We’ve had the ability to add photos for a while. Maybe that is a function that just made it to the UK?
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@sharyn Probably! It’s been over a year since my last eBay purchase. Bought them off an air-ambulance charity; a photo of the cut-down dog-food box they were posted in wouldn’t have done the charity any favours!
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I had sort of a similar issue this week with a buyer I think buying my new in very safely packaged item to replace a chipped one she already had.
“the cup is chipped at the bottom. I dont keep damaged dishes in my house. need to return thx”
I used a stock photo and it’s worth it to me to continue to use them on my new items due to the time savings. So, I was pretty torn. I normally just refund and chalk it up to doing business but didn’t like her message. Ended up asking for photos of the packaging inside and out and the chipped portion. She only sent a photo of the chip. I also did immediately send her a label for the return. She hasn’t sent the photos and wanted a replacement so I took the item down and again requested the photos and told her I’d return her money when I get the item back. I told my husband no way am I sending another one. I will block her after she (maybe) provides the packaging photos. It does feel like people are just losing their morals sometimes…
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Week of 12/30-1/5
Items in Store: 2989
Items Sold: 37
Total Sales: $2,249.00
COGS: $214.00
Total Profit: $2,035.00
Average profit: $55.00
Average sales price: $60.78
New Listings: 19
Items scavenged: 8
2025 weekly new listings Avg: 19
2025 avg gross weekly sales $2,249.00
2025 Avg weekly Items Sold 37
2025 ASP $60.78
2025 projected total sales $116,948.00Well the new year is off to a great start, though I had an $800 sale that skewed my numbers a bit. It was a short week since I was traveling Monday through Wednesday. My shipping station is shaping up. I have all my envelopes and smaller boxes in their forever homes for easy access. This covers around 90% of my shipping needs. Up next I need to figure out a better way to store my common larger size boxes. It’s not critical that they are stored in the immediate area, but it still needs to be organized. I also would like to get one of those ceiling hangers for bubble wrap so I don’t have to keep throwing rolls of bubble wrap around the room when they are in the way.
I didn’t do much listing this week and I didn’t make too much headway organizing either. I did do some inventory management, but not enough! This week will also be a bit of a mess as I’ll have to get all the Christmas decorations put back up in the attic.
I’m typing this Monday morning from my dining table instead of at my day job since we’re snowed/iced in. I’m technically working from home but there is only so much I can do since the actual plant is shut down for the day due to weather. I figure today I’ll get a jump on my tax prep and maybe do some listing in my down time.
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