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I was so excited to sell a paperback book for 19.99 plus shipping. My profits flew out the window as it took me 3 hours to find it. It wasn’t were I thought it should be, but then decided that it must be in spot #2. Nope. So I went through about 20 boxes of books…that are not listed. Not there. A lot of heavy lifting…….Sat at my desk, cussed myself out for being unorganized and having so much to list in my shop. Decided that I must have sold it and relisted it somehow. ……………Got up frustrated and went to spot #2 to organize it a bit and found it within 10 seconds. Feeling relieved and defeated all at the same time. Thanks for listening.
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Judy,
That is a great feeling when you find a lost item after it has sold.
At that point is more than just about the money. If you don’t find the item and have to cancel the sale, then you get a defect. 1 defect isn’t going to hurt you much, but if you get too many, it can hurt you.
The real fix to this is to do inventory counts or cycle counts (do a small portion each month). This is on my list of “to do’s”, but it is not fun so it doesn’t get as high of a priority as it probably should.
Mark
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Hah, that pretty much happened to me the other day. Sold some cutlery for $100, but it was acquired before I started my inventory system so it had no location tag. So I had to look on my shelves for a little bundle of cutlery. Nothing. Went through every single bin in the house twice – nothing.
Eventually went back to my original photos in the cloud, and saw I took one photo of the set inside an original box, which I didn’t include in the listing because the box was wrecked. But I did use it to STORE. Went back to the shelf, found it immediately.
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I hate when that happens! But I’m glad you found it in the end. This has happened to me 4-5 times in the last few years, but I’ve always found it in the end. These are one of times I am so happy to have a small house, b/c if it was bigger, it would take me so much longer to search in every spot 3 times until I found the item.
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This week I sold a blazer. Only have a few places to store clothes ( really not my thing) – checked them all – three times – getting hot under the collar – then thought ” waitttt….. already sold that! Dang! Grrr!
Checked eBay, can’t find it, Maybe over 90 days? Check the backup… no ,,
What is happening!!!!! I remember packing it – I think –Was it carefully folded in the bottom of the first bin I checked? And rechecked? And rechecked?
Yes. Yes it was.
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Thanks for your comments. LOL. We all go through it. I actually had the same thing happen the week before on a piece of crystal. I ended up with a defect. I do remember selling it. at least 99% sure. Could not find it. I get puzzled as to how things get relisted after a sale. What the heck happened!? I am determined to get a inventory system down soon.
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Main culprits (for me) that lead to listing sold or missing items:
1. Ending a listing for whatever reason ( donating it, ending for a flaw, avoiding a buyer, thinking it will sell on Posh and it does not) and it goes into Unsold or Ended. Then, I click UNSOLDS and then hit “relist” and there it goes live again. oops.
2. I pull an item out of inventory to answer a buyer question like measurement or new photo and I fail to put it back in it’s place so it goes AWOL.
3. I have a pile of listed items but haven’t made it into inventory yet which causes issues. This is b/c my process needs to be redone.
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Ugh. The feeling of not being able to find something stinks.
I’ve got my inventory system pretty much down to a science, but this morning, had to look through a clothing rack twice to find a t shirt that had sold. Happens very rarely, but when it does, it is ALWAYS a black t shirt.
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LOL – it’s always the black shirts for me as well – but I think 95% of the shirts I sell are black. I only sell vintage sports, wrestling, or concert shirts, and those shirts for some reason are always black. When I’m stretched for time at thrift stores, I just look at the black shirts as they are typically what I’m looking for.
Pain in the butt for me as well as I fold, bag, and put a label on shirt, and sometimes miss the shirt I’m looking for going through my bins. Love it when a bright yellow or other color sells – saves me a few minutes of rummaging.
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I feel your pain: until this week every time I’ve taken a defect because I couldn’t find an item I’ve found it later, in exactly the place where thought it was – but I just didn’t see it for some reason.
So far (twice) after I’ve found the item I messaged the person who bought it, let them know I found it and then resold the item to them. If only I could reverse the defects since I ended up actually selling the items to the original buyers, albeit a month later.
However, this week I sold an item that I had donated a month ago, thinking it would never sell. The listing sat in my unsold listings for awhile because I fogot to delete it and then I relisted all my unsolds. It sold right away. Oops! Another defect.
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I just went through a missing item this week. It was a large wooden bowl – 15x12x6 – hard to miss kind of thing. I kept putting off putting in my inventory system. It sold and I checked place #1 I was sure it was at…no dice. Ok…check where I put listed items that haven’t went to storage building yet…nothing. Ok…maybe it got knocked off a shelf or something… ::clean/organize entire garage::
ARGGGHHHHH!!I came home last night and tried a little longer to find it. I checked my storage building and didn’t see it anywhere. As I was getting ready to message the buyer of my failure, inspiration struck me. I had this tote of awkward items like baseball helmets and such – it is likely with them…but where is THAT tote?
Armed with my new clue I went to the storage unit and easily found that tote with the bowl sitting right on top. YAY!It turns out I had brought that tote to my storage building with the intention to assign SKU’s and properly store the items, but I got called away in the middle of the work so I set the tote up in a shelf with other listed totes instead of leaving it on the floor. These are items I do NOT put in totes in my storage area – awkward items go on specific shelves not in totes.
So this tote blended in with other totes and I never even considered it.
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