- This topic has 12 replies, 4 voices, and was last updated 7 years, 11 months ago by
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“We had to cancel bids for the buyer […] because they aren’t registered on eBay.”
1) It’s a BIN listing, not an auction.
2) The money is still in my PayPal account.
3) I can’t cancel the order because the link errors out.
4) I have 1-day handling and this needs to go out tomorrow or I risk the defect.The email goes on to say that I shouldn’t refund or otherwise do anything with the order. However, it doesn’t tell me how to cancel it outright.
What do I do? Support is closed right now.
edit: I should mention that eBay completely erased the listing. Images, description, title – everything.
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You should be able to go to your orders page and select Cancel from the pull-down menu next to the item.
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Got on with a support rep. They essentially just read the email back to me and dodged the questions I had about the order being stuck on my Awaiting Orders page or why all the information for the listing was deleted. I asked three times – “When will this be removed from the orders page?” and each answer was a non-sequitur about final value fees, PayPal refunds, and something about automated relisting (?)
I tried relisting, but get this error message:
“This item cannot be accessed because the listing has been deleted, is a Half.com listing, or you are not the seller.”
PayPal funds are still there, so I’m just going to ship this thing. It’s $20 and I’ve spent close to 2 hours trying to figure out what to do.
Just another weird day on the ‘bay.
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Personally, I would hold onto it. If I see anything wrong in my rating or late shipments, then I would call eBay and have it removed. I don’t know why the customer rep wasn’t able to help you. In that sort of situation, I would have asked for a supervisor.
I guess that you have to do what feels right to you.
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I appreciate the input, Sharyn. There were some posts I found on the eBay Community Forum from sellers who got the suspicious buyer notification weeks after a sale had went through, but that was the only similar case I could find. It seems like it’s rare to get notified of a suspicious buyer before shipping, actually.
I’ll be interested in seeing how FVF are handled on this order.
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Jay, the eBay ID no longer exists. They registered the account the same day they bought it. I assume they didn’t know about guest accounts and deleted their account right after purchasing.
The eBay rep was convinced that I could cancel the order/relist the item after they did something on their end, but I still wasn’t able to do either without landing on an error page. As of 12:30 the order was still under “must be shipped in 24 hours”, so I shipped it. Don’t really have a good reason for doing it, other than that I was afraid I couldn’t get the defect removed for some reason. I think the larger issue here is that I’m putting too much stock in defects and am willing to make risky moves to keep it under control.
If something goes wrong, it’ll be my fault and my fault only.
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