07/11/2020 at 9:05 am #79344
So, last night I sold something, only to discover that I sold that item back in Feb. and thus I no longer have it. I have no clue how it got resisted. Since eBay started the automatic resisting of things every month, I myself have not resisted anything in about a years time (or so), and so I feel that this has to be something that happened as an automated process via eBay. Has anybody else had this happen? There is really no way out of it, other than to beg forgiveness from the buyer and just let them know that it was a mistake. I can’t check my inventory for old relisted things as that’s just not possible.
Just curious – that was an annoying find when I went to pack it.
07/11/2020 at 9:12 am #79345
Why is eBay automatically relisting things for you if you dont want it to? You can choose to have items end after a certain period and you manually relist.
How are you mangaing your inventory now? Good till Cancelled, or are you relisting as new every 30 days to juice the search?
07/11/2020 at 9:30 am #79347goomba478Participant
I have had this happen to me when they went to the inventory system where items stay in your list of available items (and sometimes have a QTY: 0). For some reason some of my quantities were increased to one or more and I ended up selling items I no longer had. I believe this was because I was using third party software to manage my items across multiple websites which can lead to issues. The only way I do this now is with Shopify but I only do it for items I know that I’ll be restocking every week. Best of luck to you. Just cancel the order. It stinks but it happens. Just part of doing business on eBay.
07/11/2020 at 9:39 am #79349
That does stink you had an item relisted. We dont have that issue with items being relisted, but we also list directly on eBay and sell only on eBay.
–How many platforms are you selling the same items on?
–What software do you use to interact with eBay?
–Are you selling one of a kind items? Or do you sell multiple quantity listings?
07/11/2020 at 9:35 am #79348
Sorry Jay, of course I said it wrong, I think I often do, but the overall thought is the same. Yes, I list until cancelled, which in my mind simply means eBay re-lists for me at the end of the month, but in fact I recognize that it’s not technically re-listed. No worries, that’s what I meant. So really I never re-list anything. If something sells and doesn’t get paid for, I always click the button to re-list that item once it’s gone through the process, but that’s all. So I’m not sure how something would get re-listed once it’s been sold. Doesn’t make sense to me. Buyer paid right away, I shipped it, and all was done.
It did happen one other time to me, but I caught it as I was browsing through my items and I noticed something that I recently packed. So I cancelled that item before it sold.
Who knows, it seems to be very rare and I guess even possible I did it myself though it’s not something I ever do and it’s not something I even have a vague remembrance of. So right now I’m blaming eBay, as I have no other reason for that to happen. I don’t have helpers, I am the only one that has say over my eBay account.
Thanks. Take care
07/11/2020 at 9:44 am #79350
Got it. It’s always possible eBay has some glitch. When we have an error we make sure we havent dont something on our end.
Hopefully this is just a one time problem and not something continual.
07/11/2020 at 11:49 am #79360jeanmarie01Participant
Yes! This happens to me, maybe once every 2 months. It’s very frustrating. I list directly on EBAY and sell one of a kind items, not multiples.
I contact the customer–“I’m so sorry this item was inadvertently relisted after being sold”. So far they have been understanding.
07/11/2020 at 5:12 pm #79369
Thanks for the update. I do try to keep up with it but frankly on a few items I just simply forget if I sold it or if it’s just something still for sale. I’m like you all, unique, one of a kind things, listing only on eBay using eBay listing tools (either through a browser on a computer or through apps on my iPad). I don’t use other software platforms and I don’t cross list with other sales platforms. Everything I sell is strictly eBay.
Oh well, no worries, I did tell the buyer sorry but it did kind of frustrate me as I didn’t realize it until I went to pack it up. Nothing you can do. Thanks for the info, I appreciate this forum.
07/11/2020 at 5:20 pm #79370
OK – this is a stretch, and I’ve been brewing beer today so I’ve been thinking about this over a pint or two but… do you think there is a chance that somebody buys something as it is ending – right before eBay re-lists the item. That’s a huge stretch I know – what are the odds, but there are people that do buy things as they are about to end. One of eBay’s algorithms is to give you a list of things you are interested in sorted by ending first. So it is possible that somebody buys the item just as it’s getting re-listed by eBay (in the event that it’s list until cancelled).
I’m just trying to think of how this can technically happen. I’m very much a tech person, so I always try to think of how technology can fail us in such a situation. I don’t know the lag on that, and thus I don’t know how much time the buyer has to buy it before they re-list it. Hmm
Sorry – didn’t mean to ramble. Just something I was thinking about. Have a great week-end everybody.
07/12/2020 at 7:49 pm #79508pythoneskParticipant
- Location: East TN
Here’s a similar problem that we see at least once a month: we sell something and then it appears in Drafts. It’s the strangest thing. Does anyone else work on your drafts? Could they have completed the draft and thereby relisted it?
- You must be logged in to reply to this topic.