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Turned my storage upside down looking for an order, in total confusion because I have unique SKUs for each item. Eventually I came back and investigated and found that the item was sold a year ago – almost to the day! Furthermore, I found another one in a different color that was sold in May last year but that is still showing active on my listings.
I’m on the phone to eBay now trying to get this resolved, and it has been very difficult to explain to them that I can’t sell it because it was sold! I gave them the item number of the sold item to confirm it. Of course, their response is “we can’t find this item because it was sold a year ago.” No kidding!
Thank God for EAT and Mike who recommended it!
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Sorry to hear that you have caught a touch of the “I can’t find that dang item” syndrome. Yep, it happens to the best of us.
I had two of the same items sell last week because we cross post and didn’t have SixBit up and running completely yet and it didnt catch it. So I had to cancel. But also have sold items that I also couldn’t find and had to cancel.No software in the world will help, even with individual SKU number’s if you pull an item out of it’s original bin for some reason, then replace it back into the wrong Bin. That is a Goof that nothing can help you.
In our case we just canceled the sale with a short letter of explaination that the item couldn’t be found and if we did find it down the road we would ship it to them for free. Guess what..we have found a couple of items months later in the wrong bin and we did look up there addresses and sent them the item for free. WonderLister, SixBit and East Auction Tracker EAT keeps there email and physical addresses forever, so no sweat to find there home addresses.
But sorry you had to deal with the issue, but if you ever want to step up to SixBit [which we are just switching over to from WonderLister, it automatically cross lists for us and also will kill and delete the item from another platform. And if you try to list the same item again using the same SKU it will alert you.
Mike at MDCGFA
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Hi Mike, nope, it wasn’t me. eBay just confirmed it’s a bug.
I have the item number for the item that was sold a year ago, as well as the transaction number and tracking number (thanks EAT!) and the item number for the item that was “sold” yesterday. Same item. I also have the item number yada yada for the other one that was sold last May and is still showing active right now. I only have one of each item, so it’s not like I had 4 and sold 5. I had one, sold it, and eBay relisted it as active and available.
The rep sweetly suggested that I go through all my listings and end those that I sold last year, as it is a bug that is relisting sold items. (Probably with the change to GTC listings – my opinion.)
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The eBay rep reminded me that cancelling an order can result in a buyer leaving negative feedback. I’ve logged this issue so if my buyer does, they will remove the neg.
Just a note that you might want to call eBay anyway. I emailed the buyer BEFORE calling, so they could see my history, and it counted in my favor. She remarked how I had done everything I could to fix things.
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