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Hi ya’ll,
I just tried to bid on an auction from a seller that I have purchased from many times in the past with no problem – except 1 time – and my bid did not go through since they blocked me. No one bid on the auction. Ahhh!
Backstory: They incorrectly sent me a large box of books (40 pounds) that was not the lot I ordered. They then sent the correct lot. I still had the incorrect lot of books. I advised the seller that I would be happy to return the incorrect lot, but that it would require its own separate trip to the post office and I would have to take a cab just to return those books. I could not walk a 40 pound box to the post office or get it on and off a bus. I requested additional money to cover the costs of a cab in order to return it. I live in an urban area, so I am unable to just leave them in front of my house for several hours in order for the post office to pick them up. I advised the seller of all of this.
The seller said no, it’s no problem, keep or dispose of them as you wish. I then requested an invoice to pay for the complete amount of the incorrect lot, since I felt bad that they would be out of the books and their original money. They said no, it’s no problem, keep or dispose of it as you wish. They then blocked me! I went out of my way to be nice and resolve their problem, but they just shut me down over and over again.
I think this is a good example of a wrong way to treat a customer; especially a loyal one! Would you confront the seller? I really wanted those books, and they got no bids! Agh. (TLDR: I never left negative feedback for any of their past transactions; I went out of my way to be nice to fix a difficult problem of their making; loyal customer, no problems in the past; they blocked me anyway and now I can’t bid on lots that go unbid, sigh)
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I think the whole part about needing extra cab money is probably what spooked them. I know if I had a buyer tell me they needed “extra” compensation above the cost of the return shipping label in order to send something back I’d be very suspicious. Even though you were being honest they had no way to know that and it does come off as a bit of an odd request. I know I’ve gotten pretty heavy handed with the blocking at times too. I had a seller a few weeks ago ask me the same question 3 times in a row, I blocked them out of fear they would be major trouble if they actually bought the item. I later got an angry message because they did try to buy the item and obviously couldn’t. I wouldn’t worry about it too much, there are plenty of other sellers out there.
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As JasonK said, the fact you needed cab fare is an extra expense that is a pretty uncommon request. Of course, it was the seller’s fault for sending the wrong item.
Ultimately it’s the seller’s prerogative to block a buyer. Blocking is the only power that the seller has. If you want to buy from him again, just send a message. I know we block buyers every now and again when they seem overly difficult.
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We just blocked a potential buyer who asked us a weird question.
He asked” “will this hat look too poofy on me?” How do you answer that question? Best we can do is provide good photos.When we took too long to answer, he said: “You know what man? I’m not going to sit here like a retard and wait for a lie from you when the pictures tell the best story. Honesty is the best policy just remember that.”
This is why its great that eBay lets seller’s block buyers.
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Wow, some people just hate the world…
Whenever I get subjective questions I always promptly reply to person with a canned response telling them their question is highly subjective and that I will accept a return if it doesn’t work out in relation to their question. (my actual verbage is more detailed depending on the question). These people NEVER end up buying – they are tire kickers.
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I contacted the seller yesterday and he said that i wasn’t on block. He asked if i had received an unpaid buyer strike recently. I said no. He says that they automatically block buyers that receive strikes. I don’t know if he had blocked me and then nicely lied about it, or if there is an ebay glitch. I do know that something blocked me because esnipe gave that as the cause for a rejected bid. Ah, well.
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