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I’d love to hear everyone’s thoughts on this.
Okay so I had a picture for sale plus shipping. A buyer offered me the same amount I had the picture listed for, but they didn’t want to pay shipping. So I went ahead and accepted the offer, because it was still going to be a good enough profit. After pressing the accept button, I then immediately went and invoiced the buyer the price of the picture minus shipping.
After two days (and no payment has come in) I get an angry message from the buyer saying that they’d received two messages from Ebay asking them to pay for the item they’d purchased. The buyer then went on to say that she didn’t understand why I didn’t message her first to tell her that I would accept the offer and she wanted to cancel the order.
I wrote her back and let her know that she sent the offer through the offer button and I accepted the offer, then sent her an invoice. I also let her know that Ebay also messages her with the acceptance of the offer and that was all standard. Then I ended the message with that I will gladly cancel her order for her if she’d like me to. (And I was hoping she wanted me to as at this point I’m already concerned with sending anything to this buyer)
The buyer then writes me back today, over 24 hours later, and says that in all her years of buying on Ebay that sellers always send a message to her first before accepting her offers. She said that instead of me doing that (which she said I’m supposed to do) I accepted the offer without warning her via messaging and waited for Ebay to send the invoice. (The invoice mind you, came from me!) She said that as a seller I shouldn’t accept offers without telling the buyer first by message, then we can accept it.
Um??????????
Isn’t me accepting the offer via the offer button sent by the buyer my way of letting the buyer know I’ve accepted the offer?
Are you guys messaging buyers and giving them a head’s up that you’ll be pressing accept on the offer button first?
This can’t be correct.
Luckily I canceled her offer and blocked her.
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There sure do seem to be alot of angry shoppers out there.
Based on what I have learned and read, you did the right thing. She doesn’t realize that a best offer could have been automatically accepted if that was in your settings. Not sure what policy she is reading or as to why she would need a message from the seller to let her know that they are accepting an offer she prompted.
Here is what ebay has about best offers
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Simply put, you are right, she is a nuts.
We even auto-accept, so we COULDN’T message before accepting.
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It was seriously the strangest messages. I called Ebay and they said, “we are aware of some buyers that consistently cause problems.” So I’m thinking that buyer has a history.
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Yep.. You are dead on accurate. We do the same thing couple times a day, just like T-Satt. In comes an offer, we except, decline or counter-offer. That is the communication.
No we have never sent any e-mail telling the customer that we are in the process of accepting their offer.
What she may be confusing herself with is that in the past, she e-mailed a seller using the contact seller button and sent a verbal offer through and e-mail and the seller replied to her e-mail [from the message center of course] and informed her they would accept her verbal offer. Then the seller created an invoice and sent to her and she paid from the “Invoice Sent by the Seller”.
but as far as the formal “Make an Offer Button” you don’t have to even add any text in the message box, just a number in the offer amount field. I will offer you $10 and send, you accept, done deal, they pay. End of story.
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i bet you 100% that even if she did pay and you shipped it, she would have returned it ‘item not as described’ after all that.
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