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I have a refund request because the customer doesn’t want to pay to get his package from a UK postal office.
From the customer:
“I’m not paying more for the postal service to release my item they will return to sender and I would like a refund”
Can they do this or should I try to call ebay support to have them look at it?
Thanks!
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I have a similar situation going on. Buyer in the UK refused the package (I think the message said something like “don’t need it anymore” – maybe b/c it took so long to ship?) and it’s been on its way back to me for almost a month now. Not sure what will happen when I get it. It’s a pretty expensive item ($225), so the refund will hurt. Just hope I at least don’t have to refund shipping. It was purchased by someone who, from what I’ve read about them online, seems to be a Georgian oligarch, or one level below. I’m rooting for the possibility that they don’t really care about the refund, b/c $225 for them is the equivalent of 25 cents for me. Or maybe the package never reaches me. We shall see…
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“I’m not paying more for the postal service to release my item they will return to sender and I would like a refund”
It’s the £8 (10 dollars) the postal service charges on top of the duties and VAT that the buyer’s probably objecting to. This is a fee levied if the customs duty isn’t paid upfront before the parcel arrives at the destination sorting office.
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Are people surprised by this charge? I’m always confused that people in countries with VAT/Import charges get upset about their own country’s policies.
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I suppose they would be surprised- it’s like you’re paying someone to take money off you. It seems (just checked) that UK VAT gets charged on goods over 15 GBP at 20%. So 20 GBP of goods has an additional 4 GBP VAT plus VAT on the postage, packing and insurance plus the 8 GBP for the privilege of paying the VAT at the sarting office.
How the <> do they work out the VAT on the packing?
There was at one time a VAT exemption for goods imported from the Channel Islands for a value not exceeding 18 GBP. A lot of photographic film and compact discs got imported via there. Seems they’ve put a stop to that.
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*Update*
To customer:
Hi – When you say “I’m not paying more for the postal service” what does that mean? Are you talking about a UK customs charge? Thanks.
Customer reply:
Hi yes if I new I had to pay an extra £15 of English postage I wouldn’t have ordered it the postage has cost more then the item which I’m not happy about so would like a refund and they will return the item back to sender
Message to customer:
I’m sorry – I cannot freely issue you a refund because you don’t want to pay your local customs charge to receive the package
Message from customer:
Okay will leave you a bad review as not impressed with your service at all so I have no item and lost out on money thank you very much 👎🏾
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The full horror! Note the storage fees if they can’t work out how much to charge you.
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