- This topic has 14 replies, 7 voices, and was last updated 7 years, 4 months ago by
.
-
Posts
-
-
I sold an item and listed it’s stains in the listing. Received a message about 10 days later from the buyer stating she did not want it due to the stains I mentioned. She said “stains I mentioned” in her message. She admitted knowing what was wrong but purchased it anyway in her message. I said she could return it. So she opened a return but choose “Doesn’t work or defective” so I am responsible for the shipping. I accepted the return because that’s what I had to do, correct?? I received it back and now I don’t know what I should do next. If I just refund, I’m on the hook for about $26 in shipping both ways.
-
-
This info may be too late for your particular situation, but I had a similar situation last week. Buyer requested a return on a wool scarf stating “doesn’t match description or pictures”, further stating it looked more red than in the pictures (I had described as rust). Knowing that color normally falls under buyer remorse, I first called eBay before responding to the return and explained that I believe the buyer had chosen the wrong reason for return due to color (buyer remorse) and that I would gladly accept the return but felt that I should not be responsible for the return shipping. The eBay rep agreed with me and told me to contact her (using contact buyer on the return request) and tell her we would accept the return but she would be responsible for the return shipping cost. She did return it at her own expense and I refunded upon receipt. One small victory for sellers!
-
-
I have a similar situation. I had a buyer’s item returned to me for insufficient address. I told the customer that if they still want the pants they would have to pay for the shipping again or I can refund. This morning I woke up to a return request from them stating wrong item sent and a message stating that it was their fault and they just want their money back. But if I go to refund this it gives a full refund including the original shipping. I have no problem refunding but I don’t think I should have to pay for the shipping since this was not my fault.
-
-
Thanks Adventure E I’ve messaged ebay for business facebook page and will contact ebay before refunding.
-
-
Jamie,
In dealing with ebay reps, I have learned that sometimes it can take the rep a minute to get the full scope of the situation and give the correct answer for the actual situation verse what they perceive the situation to be. Make sure to stay calm. Listen for the answer to make sure it fits the actual situation. If it does not take into account all if the variables you have shared, calmly repeat the details and facts only without giving your opinion.
-
I had a Calvin Klein mens fitted shirt that the buyer wanted to return. It had the size and length listed but if also said “Slim Fit” which was in the ad. He said of 6 shirts he bought this size was the only one he couldnt get into..
I gave free shipping and it was not a lot of money so I just refunded and told him to donate it because at this point if I had to pay return shipping also the profit was so small it wasn’t worth reselling.Then I spoke to eBay and they told me I could of had him send it back and only refund him the shirt minus the shipping because it was considered buyers remorse. How does this generally work with clothes?
I don’t sell a lot of clothes and most of the mens shirts I’m selling have just been sitting for months so I’m thinking of not selling many in the future. just doesn’t work for me.
-
Clothes are a tough market since so many people sell clothes.
If a buyer wants to return clothing because it didnt fit, then they pay for the shipping. We always ask for the item back and just refund the cost of the item. Often the buyer chooses not to return it because of the hassle.
-
-
But since I offered free shipping he would get the full cost back and just send the shirt back on his own dime? Don’t I have to send a shipping label? Thats the confusion I had.
-
If you did free shipping, then you always lose on that. (Assume you sold it at a higher cost to absorb the free shipping?)
We always tell buyers to use Hassle Free Returns. If they say they just changed their mind, they will print a label…but it gets charged to their account.
Why would you need to send a shipping label? Have you done this?
-
-
Yes I do incorporate a little more when offering free shipping although recently I lowered the price on a lot of mens clothes hopeing just to move them.
I have had a few returns to make as a buyer and the seller supplied me with a shpping coupon that I just had to print out.
Ebay told me that the buyer in this case would of had to pay for return shipping and then I would refund them what they paid for the shirt. So that’s where my confusion is. -
If previous sellers provided you as a buyer with a shipping label and you were not charged, they paid for it. Basically, when you do free shipping, because the buyer did not officially pay for the shipping, you eat the cost. So, then you are left with the absolute amout they paid for the item which is the amount you give them when you do the return. If you provide a return shipping label, you pay for it. If they get one and you are not responsible for the cost of it, then they pay for it at no cost to you.
-
- You must be logged in to reply to this topic.