Home › Forums › Customer Issues › Possible Way to Prevent Buyers from "Renting" Clothes thru Ebay
- This topic has 6 replies, 6 voices, and was last updated 8 years, 4 months ago by
WBird.
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12/22/2017 at 10:27 am #29253
I sell all things, including quite a bit of clothing. Clothing can have a high rate of return, usually due to fit (even when measurements are provided in the listing). Over the years I’ve suspected that a few higher end pieces I’ve sold have been worn by the buyer and perhaps after the event for which they purchased the clothing, they return it to me for any number of reasons (for fit, color, etc). I’ve always accepted the returns, relisted and just moved on – chalk it up as a cost of doing business as a clothing seller. Recently I bought a used dress from an ebay seller who attached her own tag to the garment which stated once the tag is removed, the item is not returnable. It got me thinking about implementing a similar system on my more expensive clothing items. Does anyone know if it would “stand up” to ebay’s return system or would ebay still be likely to force a return? Is it even worth trying? Thoughts?
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12/22/2017 at 10:30 am #29255
I believe higher end clothing stores also do this to prevent people just renting a dress.
I’m not sure if eBay would agree with this method. As long as you have a return policy, the buyer should be able to return within that time period for any reason.
BUT if you were to include a photo of this tag and mention it in your description, you would probably scare off the clothing renters.
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12/22/2017 at 12:03 pm #29258
eBay now automatically accept returns if the return request is within your return policy, so buyers could still return these items. However, Jay has the solution, having it in your photos would deter a lot of them.
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12/22/2017 at 1:01 pm #29262
I would offer that for the person with the intent of “renting”, they may forgo washing the item and simply steam it in order to leave the tag in place as has been depicted in TV shows. If you were to use a tag, it would need to be big enough and placed in such a way as to require removal in order to comfortably wear the item.
And even with all that, you may just get the person who says their item came without a tag.
On another note, for your more expensive name brand items, you may want to reduce the return time to something like 14 days. A short return window may deter some renters.
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12/22/2017 at 8:42 pm #29296
Hey, that’s a great idea, given the caveats AdventureE mentioned – like placement of the tag being a consideration. If you just attach it to an inside tag, it’s still easy to wear the garment without removing your tag. But attach it to the hem of the dress, and that’s a real deterrent! But not a foolproof solution, though. The really determined clothing renter can purchase their own tagging gun and re-attach the tag after wearing.
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12/26/2017 at 12:14 am #29403
I have been doing this for my vintage and formal clothing sales. I have in my return policy that clothing must still have “any and all tags.” I’ve never been challenged on it, but even if I lost a challenge, I would keep doing it because I think it is a deterrent for some. The tagging gun and tags weren’t very expensive. I tag on the bottom hem so it will dangle or drag and can’t be tucked into the clothing.
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12/26/2017 at 12:14 am #29404
I have been doing this for my vintage and formal clothing sales. I have in my return policy that clothing must still have “any and all tags.” I’ve never been challenged on it, but even if I lost a challenge, I would keep doing it because I think it is a deterrent for some. The tagging gun and tags weren’t very expensive. I tag on the bottom hem so it will dangle or drag and can’t be tucked into the clothing.
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