- This topic has 5 replies, 3 voices, and was last updated 5 years, 10 months ago by
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Pitney Bowes is having issues with rates which is effecting Ebay and PayPal shipping rates for Ground.
I ran into that today. I cannot purchase the correct shipping on Ebay or PayPal, I have to go directly to the post office website.
Parcel Select has doubled in cost due to the bug!
I tried to use Retail Ground on my listing but I cannot print a Retail Ground label, it does not exist on the shipping labels.
Confusing!!! but the bottom line is if you are using Parcel Select, the cost of shipping is double the rate it used to be.
If you choose Retail Ground on your listing to work around that issue, when you go to ship you cannot print the correct label. It only give you the Parcel Select option with double the fee.
What a mess!
So now I have to go to the post office to ship if I want to pay the lower cost.
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Yes and No.
Parcel select rates are either wrong or they went up by 2x or 3x. I always list PARCEL SELECT with dimensions items that are larger than 12 x 12 x 12.
Retail Ground is now about 50% LESS than Parcel Select — but Retail Ground can only be purchased in person at the post office or if you have Stamps.com or something like that.
I called Ebay this morning, finally after about 45 minutes and asking for a supervisor, they said that they had issues a couple of weeks ago with Parcel Select rates being wrong. The rep says the issues have been resolved.
So that basically means to that for larger items, if I want lower rates, I have to list Retail Ground and I have to go to the post office to pay. And it means that I have to go through all my listings and edit the shipping options for the larger items.
Or if Parcel Select is actually wrong, and if they fix it, we will be back to normal.
What I don’t understand is WHY they have Retail Ground as an option in the listing but don’t offer that as a shipping option when it is time to purchase postage.
My assumption is that Parcel Select was supposed to be the solution or the replacement to Retail Ground…. I don’t know, it makes my head spin.
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Sigilini:
Try out a 3rd party shipper. I recommend PirateShip.com ; the site is not just for cubic rates or priority mail. They have parcel rates as well. And I think they have first class parcel and media mail if you ever need these.There is no subscription fee. You can sign up and just use the site once if you want to try it out.
Pay with a credit card. then copy the tracking number back into eBay for your customer.
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Timo, thank you. I checked it out and the same problem exists on PirateShip. But the good thing was someone there was able to help me. Here is what they said:
ME: Are you aware of any issues with Parcel Select Rates?
PIRATE SHIP: Only for large packages – back on June 23rd USPS updated how they charge for packages over a cubic foot (12X12X12″), but that’s the only recent change to Parcel Select rates
ME: Thank you. What I am noticing is that Parcel Select is now VERY expensive. I can get better rates from RETAIL GROUND or FedEx Home. Is that what you noticed as well?
PIRATE SHIP: Yup! In an effort to drive people to the Post Office, and to keep their mail carriers from trying to pickup large packages during their routes, USPS currently isn’t charging Dimensional Weight prices (the extra charge for large packages) on retail ground. All other services are still affected, but we’ve definitely been pointing people towards the Post Office if they’re shipping large, light packages. The FedEx one I wasn’t aware of though!
ME: Wow! That is crazy.
PIRATE SHIP: I know! And the worst part is that USPS didn’t advertise how they were handling this at all, so we ended up with a lot of confused customers!
ME: Wow! I am having to go through all my Ebay listings and changing from Parcel Select to Retail Ground, what a PAIN IN THE BOOTY.
PIRATE SHIP: I’m so sorry about that, Captain! I wish we could help out there 🙈 Took us a couple weeks to figure it out, and we had the whole crew looking!
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