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Person bought a new in box coffee grinder Aug 29th.. today, oct 2nd they sent me a message and want to return it because the plug isn’t European….outside of the 30 day return policy. I don’t want it back because it has now been opened and who knows what else. Do I ignore the message? Do I inform them that the 30 days has passed? Any thoughts are welcome…Brian
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Call eBay for a verification, but you should be covered since it is outside of 30 days. If so, message them that it is outside of the 30 day returns policy.
Tough call, as I’m usually one for being as best as possible for customer service, but when international shipping is involved…
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I had a return request on a pair of clarks that fell apart 45 days after the sale. A return was opened up as usual (Defective item) and I accepted and refunded. Later I realized it was outside of my typical warranty time… I called ebay to ask what would have happened if I had refused the return.. they said customer would automatically lose any case with no penalty to me. However, buyer can always open a paypal case for their money back within 180 days, but it is my understanding that Paypal will always make the buyer ship the item back on their own dime with proof of tracking – so you won’t have to worry about return international shipping in that case.
For your customer, I would just wait for a case, or politely let them know that they are out of their warranty period and although a refund isn’t possible at this stage in the game – they will probably have good luck reselling the item on ebay themselves to recoup their cost or more 🙂 -
An item that was ordered on August 29th probably wasn’t received till a couple of weeks later. THe 30-day period starts on delivery. It’s most-likely within the 30-day window.
I think the default is no-returns accepted for international sales. I’d speak to eBay. I wouldn’t encourage the buyer to just buy a plug unless you’re sure it will work. Not all appliances are designed for multiple voltages.
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Yes, it’s a 500 dollar coffee grinder.. of course I sold it for my daughter and gave her the cash a couple days ago.. I’m going to be out over a hundred dollars easy.. remind me never to sell for someone else again.. but I love my kids…..delivered sept 13th..I’m soooo bummed out right now. I called eBay and they were borderline idiots.. 1st Customer rep was oh, it’s an inad because the plug is wrong for Sweden..the second rep had such an accent that I could not understand her..she wanted to start a return.. I told her not yet.. reading the eBay forums gets me nowhere either.. gonna go bang my head against the wall…
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My advice is just take this one step at a time and now wait for the customer to open a formal case. Maybe they will not get around to it, and maybe they will not upload tracking etc. and you will get lucky, but mentally prepare for the worst case scenario. Let the buyer take it to the next level. It’s not your fault that the plug didn’t fit – you can dispute an INAD if/when the time comes – you can argue that this falls more under buyers remorse (like when clothing doesn’t fit). (I think suggesting a plug or adapter could help your case – you could offer to pay for it to keep the deal together – if you do some more research and see what will work with the grinder.)
Good luck and sorry this happened to you. -
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