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I sold an item just now and the customer wants overnight shipping and said he has a fedex account he wants to use. I offered free usps priority shipping on the item but theres obviously a price difference between that and fedex overnight. I’m not sure exactly how to do this, and I cannot find the answer in the forums, I’m sure thos has been answered. Can anyone help?
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I would caution against this. You have no control over the shipping if it’s under someone else’s account.
If this buyer got the FedEx account info illegally and isn’t the owner, once the item is delivered and the FedEx bill arrives, the owner of the account won’t pay the charges and FE comes after you.
After the item leaves you, someone contacts FedEx and redirects the item. Now they can claim non-delivery to paypal, you can’t prove the item was delivered to the right address (because it went somewhere else) and you end up with nothing.
You could charge him the difference and send it yourself, but I’d be very nervous about using a third party account.
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I ended up just calling ebay on this one so if anyone else wants to know the answer they said
1. If I buy and print the overnight label myself I can just invoice them the difference via paypal by hitting the request funds button which is easy to find.
2. They can create the shipping label on their own fedex account then email it to me. As long as our communication for this process is through ebay messages, if there is any dispute or issues ebay can see everything in the messages and you should be fine.So it was pretty easy actually.
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@Mighty Brilliant –
I do quite a bit of purchasing on Ebay for my day job and our corporate Fed Ex account is INSANELY cheap. I often contact sellers and ask if I can use our label label on big ticket items, particularly if they seller doesn’t have overnight shipping set up.
If a package where to be rerouted by the buyer, Fed Ex would have the change on file. Further, when you reroute a package through Fed Ex – you need to verify your identity. So committing the type of fraud you are suggesting would be a bit more complicated than just having someone else Fed Ex Number.
There is definitely a risk here – but I think it’s small.
As a buyer I also make sure to do everything with the Ebay Ecosystem, and I make sure that the label I send them has the same address as my verified PayPal account.
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Debitendcredits, thanks for the input.
I’m naturally a “devils advocate” which makes me skiddish when things out of the norm take place.
You are probably right, but there is just something that itches me about losing control of the shipping process. If it were me, I’d just go with whatever my gut told me about the customer. If they had an established feedback history, and the item wasn’t some unicorn find for big money, I’d probably bite the bullet and go with it.Jordan, thanks for the update. Ya, if everything is documented in messages and ebay will have your back, then all is probably good.
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Once upon a time I used my employers UPS account to ship some items I sold (not through ebay but through a hobby forum). The discount was awesome (and yes I had permission). I just paid the secretary cash for however much the label cost.
The issue came when I had a shipping damage claim. The shipping refund check was issued to my company – not to me. The company accountant had to issue me a check and he was really pissy about it. It wasn’t worth the hassle from that point on if I had to deal with that guy possibly in the future.
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