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they send this email, has no record of what item it’s for or tracking number like the old emails. just basically a blank email. hard to look up an item in email when they just send this.
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Ryanne – You print out each label as the item sells, correct? I ship all my stuff at once using the bulk label page. So, if I have three items, I get a total purchase price for all the labels and the fact that I bought three; no breakdown of the cost for each label. I don’t even know if I can go back and figure out how much I paid for shipping on a particular item.
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right, the paypal email has the tracking number but no item number. so we can’t cross reference like we could with the old ebay email.
example of why this might be useful:
some buyer filed a paypal/credit card chargeback on an item i shipped the first week of september, claiming they didn’t authorize the purchase. sure, ok.
paypal will typically ask me for tracking to prove i sent it and it got delivered. luckily in this case, paypal already had that info and filled it in for the case.
but what if this was 180 days later? would paypal still have that info? ebay wouldn’t. and ebay has not give me the info in any other form.
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USPS recycles tracking numbers so I’m not sure if the old tracking numbers will be useful after any significant amount of time. The tracking could show shipping date and delivery to information that doesn’t match the order.
Maybe you could start using the “Download report” function from your Paid and shipped page, on a regular basis? Not ideal because its just one more thing to remember to do, but a calendar reminder might work for that.
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The particularly frustrating thing about this is that a buyer can open a case with their credit card company for up to a year, and you have to show that the item was delivered.
If you remember, this happened to me at the beginning of the year. Someone opened a not delivered case right after the six month mark, which is when the post office drops the tracking information. I had to submit a Freedom of Information request to the post office in order to get tracking.
Even with that info, the credit card company decided in favor of their client. I called PayPal, and they refunded me as a courtesy. Perhaps if I had waited to get the tracking information in my first response to the issue, I might have been successful. The lady at PayPal figured that the credit card company probably didn’t look to see if there was updated information.
Anyway, this doesn’t seem to be the case for you, but here is the link to how to get tracking after it has been dropped, just in case you need it:
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