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I sold something for only $15 plus $5 shipping months ago.
The buyer 5 months later opened a paypal case claiming it was an unauthorized purchase.The PO only keeps tracking for 90 days.
eBay only keeps records for 90 days.I do not have my post office paper receipt or I never had one. Sometimes I just leave stuff at the counter and walk out (long lines).
Pay Pal refunded the buyer $20 PLUS charged me another $20 for fees. I’m out
$40 plus the item.Local eBay friendly Postal Clerk called her help desk and they said most likely all data
is deleted and they might or might now call her back.1) Think I am out $40 or anyone have another option?
2) How do we protect ourselves from this?
It WAS shipped to a PO Box so buyer had to have a key or photo ID to get the package
Buyers eBay account no longer exists.
I am glad it wasn’t a high dollar item.
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Joe,
I must say that this is ridiculous for Paypal to make you pay. That is what they are there for. If someone charge $200 unauthorized to your Visa, would Visa go after the store and make them pay more money? Of course not. Visa picks up the tab, that is why business’s pay them 3% per tranaction. Why is this any different?
What good would it do to have a receipt, that only proves that you shipped it. Even if you had proof showing that the package was delivered, they are not contesting that. I have all my tracking numbers for every package in Wonder Lister, but what good does that do me if USPS only keeps it for 90 days?
I think Paypal needs to pay up, that is why we pay them 4%+ fees per item.
I have one outstanding like this. I guess that is why I am so mad about this.
Mark
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Mark, if you have your tracking info that shows that the package was delivered to the address on record for the customer on Ebay, then you are covered under Paypal sellers protection. If you shipped to a different address, you’re not covered. (according to the Paypal rep we dealt with.)
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Joe, we had this same thing happen earlier this year on a $65 dollar shirt. We called Paypal and got a really helpful rep. She reversed the $20 fee that they automatically apply in these cases and suggested that we file a freedom of information request through the USPS website.
USPS doesn’t make it easy to find, and they try to scare you off with the wording and the possibility of having to pay fees. We filled out the request and got the tracking information back in about 3 weeks. There was no charge for the info.
You should have the information that you need to fill out the request somewhere in your email notifications. Hope this helps!
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Thank everyone – Jay, I did not call PayPal. Since I cannot prove shipping or receiving I thought it was a waste of time. But I *will* call them and try to get a better resolution
I will also look at ShipRush.
I am calling eBay too.. them not keeping data older than 90 days sucks.
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Agreed. If eBay/Paypal is going to us accountable for long periods of time, then they need to keep the info in our accounts for as long as necessary to prove we fulfilled our responsibilities as sellers.
This is the argument I would use when calling. It’s not your fault if someone’s card was used illegally.
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I called PP and said I wanted to discuss case # PP-D-xxxxxxxxxxx
She looked at it and I DID NOT EVEN SAY ANYTHING and she
refunded me everythingShe then said take screenshots of confirmation deliveries because EBAY and POST OFFICE delete them after 90 days and nothing stops a PP dispute of non-delivered after 90 days
I didn’t even have to ask a question or plea my case!
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