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I recently had a buyer not pay until after I contacted him. He said that I missed his comment/requirement that the price include shipping. I reread the email I received when he sent the best offer, and I tried to find the comments through eBay. The comments were totally lost once I accepted. I know from previous offers that I have to make an effort to read the comments because they aren’t particularly obvious. And I’ve read on this forum that I’m not the only one who has missed it.
The comments should be included in the email when the best offer is received. The comments should be moved up to be right under the offered price and should be bold or have a larger font size. After the offer has been accepted, the comments should be available for rereading.
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I always drop this line in any offer I get that states to include shipping in their offer.
Thanks for the offer and as a courteous reminder it is against Ebay policy to negotiate shipping terms in an “Offer”. See http://pages.ebay.com/help/buy/best-offer.html. So how about 35% off at $49.99. Closer to a win-win. What do you say-A Deal? It’s a nice item.
If the offer doesn’t include free shipping. I just use the Following:
Appreciate interest & offer-Understand wanting a deep discount but 50% off at $25 on this specific item is a tad low-How about 25% off at $37.50-Us down $12.50 you up $12.50-Closer to a win-win-What do you think-A Deal?And just for the record… we end up selling [as a guestimate] about 75% of our items that have offers sent to us. We decline about 80%-90% of the first low ball offers of anything lower than 45% less than our asking price, then we counter offer with the above and that usually results in about 75% or so in completed sales. If they decline our counter and come back with a counter-to the-counter we usually accept that which is usually at about 25%-30% off the original price. So we do convert a lot of the “offers we get” into sales.
The blank box as we see it, is not a “terms” section, it is a “Comments-Notes” section. We use it as an area to create your personal one on one mini auction with a potential buyer. Our dislike is that this area only allows 250 characters. So our only wish is they would make the area a little larger and allow a few more characters like to be used.
Mike at MDC Galleries in Atlanta
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Mike –
I read through the eBay policy at the link you provided. I don’t see where it specifically says that it is against their policy to include shipping in the best offer. They say that shipping is not included if a cost is listed, but that doesn’t mean that a buyer is not allowed to change that.
In addition, after you press the accept offer button, it takes you to a screen to finalize the deal. There is a statement to the affect that you accept the offer plus any other terms specified by the buyer.
Anyway, sometimes I have best offer on more costly items where I don’t know the value, and sometimes because I am trying to get rid of something. If I’m trying to get rid of something, then I’m willing to include shipping. I just miss the buyer’s message sometimes because it’s not very visible. I’m actually on vacation right now, so I think I just wasn’t paying as much attention as I usually do.
I do like your suggestions on how to use the comments. Perhaps I’ll try including something similar in future Best Offers. I appreciated your response to someone else on the vacation/extended handling time message, and I’ve been using a version of it this week.
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Yes you are correct to a degree. Here is the last bullet point…
* “For listings in which the seller has specified shipping costs for the item, the Best Offer price includes only the listed item. For listings in which the shipping costs aren’t specified, the buyer can choose to include shipping costs in their offer.Also on the “Accept Offer” page it states acceptance of this offer is for the item only and does not include shipping.
I include my shipping costs on all my items or it’s free shipping, so we have no items that would allow for the buyer to try to include shipping. Now that I am thinking about it, how does a seller list something other than paid shipping or free shipping. Which means as stated above the only time they can negotiate shipping is when a charge for shipping is not stated by a seller. Kind of wierd to even say that, but if you do have shipping charges stated in your listing then trying to negotiate it or get it included is not allowed, which is all cases for us.Also by accepting that kind of an offer you have to go and alter the listing. Also Ebay makes money off of shipping charges. But those are other points.
Thanks for the Kudo and glad something I say at times may help others. Guess that is what the whole community is about.
mike at mdc galleries in atlanta
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