03/13/2018 at 7:07 am #35013
So I sell doll house furniture. Mostly Plasco, Ideal and Renwal. It is all plastic. People love it. I love it because it is an easy store and ship. I usually have a listing going where I add the odd dining chair as I get it. I sell them for 2 bucks plus shipping so that people can complete their set if they are missing one. This lady bought one chair. Cool. Then writes to complain that nowhere in my listing does it say the chair is made out of plastic. So I guess my mistake was to assume that even though all those companies make is doll furniture made out of plastic and it looks like plastic in the pictures I should still add that to my listing. She was VERY angry. After her saying some accusatory stuff, and me saying (but not typing) all my favorite swears in some unusual combinations I refunded and blocked. I guess I will add plastic to my listings from now on… and probably think of her as I do it :/
03/13/2018 at 8:42 am #35017
- Location: Virginia
03/14/2018 at 7:07 am #35120
Jay, I don’t make a habit of selling 2 dollar items, but these chairs are usually in every lot of furniture that I buy. I guess I could just make a listing for four at a time but that is very low money as well. I kind of look at it as a maybe way to bring someone to the store that is just looking to replace one broken chair in their house and then they stay and shop for a while. People do buy multiples of them as well, but again very tiny money at 2 bucks a pop.
i will look into the “items specifics” way of listing and I will start adding the word plastic to my listings. I was just feeling some kinda way about it yesterday, but I am better now. Thanks everyone!
03/13/2018 at 9:44 am #35023
- Location: Virginia
03/13/2018 at 10:31 am #35027
- Location: Atlanta
suggest don’t use a listing template either in the Ebay listing area or in another 3rd party app. I suggest creating a customize “List of Item Specifics” and have that Item Specific area always pop up as a template and just go down the blank fields of the item specific area and input everything about the item. Create blank fields titled, Colors, features, comments, material, sizes-dimensions, pattern, uses, etc., etc. Many times Ebay will present blank fields for these but sometimes not. If you have your own customized item specific area then you will always have those blank fields as a reminder to put in that information. The word “Plastic” would have been entered into the “material” field and you will be done.
Just a sugesstion. We use a 3rd party listing app and our customized item specific area pops up with each new listing and if there happens to be a duplicate because Ebay requests the same information say like, colors, just hit delete as you go down the item specific column.
Our opinion only.
Mike at MDC Galleries and Fine art in Atlanta
03/13/2018 at 2:44 pm #35061
As a general rule, I try to include information about what items are made out of in the body of the listing as well. There can definitely be a ‘needful things’ effect where people see what they WANT an item to be, rather than what it very clearly IS (this happens to me as well — I once bought a box of glass lantern slides thinking they were antique glass negatives, when obviously they weren’t negatives because they were positive images. But I *really wanted* them to be negatives!) — and stating the obvious can help obviate this problem.
03/14/2018 at 10:23 pm #35216
- Location: Texas
I was on the buying side of this type of non-disclosure and it really upset me, as the buyer. I bought a bunch of vintage items under the impression they were ceramic, and they were all plastic. If the seller had disclosed they were plastic, I would not have bought them. (I didn’t buy doll house furniture from Tam, just to be clear! LOL)
Buyers aren’t always aware of what stuff is “normally” made of. I have made a point of including the composition of items as much as possible since my experience. I consider it one more step in the happy-customers pathway. 🙂
Just a different perspective.
03/15/2018 at 7:00 am #35225
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