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I’m going to try to reach out to an eBay employee for an interview. What would you want to know? Be specific as possible.
For example, do these keywords matters?
http://cgi6.ebay.com/ws/eBayISAPI.dll?StoreMgmtViewCustomKeywords -
I would love to know specifically how Cassini treats stale items of different ages and whether or not this has changed in the last couple of years and how they plan to change it in the future. Along these lines I would like to know if items flagged with the yellow banner (no sales in 18 months) or identified as items shown in the growth tab as underperforming (with or without suggested change recommendations) get different search treatment. On the latter, I’ve noticed it doesn’t make sense which items have recommended changes and often it’s just free shipping that is recommended even if my item is priced lower than the average or last sale. So, that doesn’t seem very helpful if I don’t like to give free shipping.
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Photographs:
1. Are 12 really that important? Or just enough to maximize what a buyer sees e.g. front and back of a patch or left, right, front back, top, bottom of shoes.
2. Does it make any difference if the photos are square vs rectangular?Description:
3. With the introduction of item specifics, how important is the description? Some folks just write a couple words, others a whole description
4. Is there any value in the method of “copy/paste the title into the beginning of the description” that is used by many sellers?
5. Again, having a separate tab for shipping/payment/return policies, is there any value in putting these into the description?6. Does the mobile-friendly checker work now and will eBay be integrating it in future so that we don’t have to do it manually any more?
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P.S. Trying to be helpful:
eBay HQ phone number (408) 376-7400; Media contact email press@ebay.com
Apparently, you can converse with someone on FB via their newsroom https://www.facebook.com/ebaynewsroom or on Twitter @ebaynewsroom
Good luck setting this up!
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I would like to understand the official eBay policy on feedback, and what to do if one of their customer service reps doesn’t seem to be following that policy. I haven’t had many issues myself, but I hear about them often on this podcast. Specifically, I’m thinking of the guy who basically had feedback extortion, but the customer rep wouldn’t delete the feedback.
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I’m not sure how best to phrase the question but I’d like to know how some very large sellers with high negative feedback are still able to sell on the site. These are typically sellers in China who sell horrific knock-offs from what is shown in the photo. They tarnish eBay’s reputation with buyers and yet they are still allowed to sell on the site when any smaller seller would have been kicked off by now. It doesn’t make any sense to me. I guess the question is: are the largest sellers held to a different standard than smaller stores?
For examples do an ebay search on “Fashion Dress”. Almost any of the sellers in the lower price point end of that category could be used as an example (seller: wrb333666 has 300 negatives this month and 95% rating).
Thanks.
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A couple of years ago , I had an issue as a buyer. Large seller of jewelry from India. I bid on several auctions for earrings and was outbid. Each time I was outbid I went to another auction. So I didn’t think about it Naieve. Well after or right before those auctions ended. The “other” bidders retracted the bid that had gone much higher. and I ended up “winning “. This happened over 10 auctions I won! Not 1 or 2. They were shilling their bids. I found several negative responses from other fb left that were similar to me.
EBAY was not much help I’m sure because they were power sellers but I ended up getting them to remove all the winnings so I did not have to purchase anything. Very frustrating.-
A while back I auctioned a pretty high dollar gold necklace. I had several retracted bids. People would bid high to see what the competition was, then retract their bid to try and snipe the item at the end. I am not saying that is what happened in your case, but I know in my case, I was not shill bidding.
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Historic trends in eBay glitches – I’d like to know how glitches have varied throughout eBay’s history and what they’ve learned from them. What’s eBay’s approach to dealing with new glitches? Have they increased in recent years since integrating the mobile app?
This would be an awesome interview Jay, finger’s crossed it’ll happen.
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– If we are purchasing our shipping labels through eBay, why does eBay still charge us Final Value Fees on that? I understand people used to sell items for $.01 with $59.99 shipping to get around paying the FVF, but times have changed.
– videos. We need a simple way to add a video of an item.
– Is ebay going to allow companies other than Paypal to process fees? At least give them some competition.
– I wish it was easier to see the actual costs associated with a specific item after it sells. Sold for $19.99, shipping $3.60, insertion fees 6@$.15. FVF $2.04, Total profit – $13.45
– I would like a list of keyword shortcuts and abbreviations, vtg = vintage, NOS = New Old Stock, 3XL = XXXL. I know there are other ones out there that eBay search considers equivalents.
– ebay needs to figure the metatag, optimized for Mobile thing out once and for all
– As a buyer, I don’t like people saying free local pickup then adding that as the primary shipping option. In the search it gets represented as free shipping, but when you open the item the shipping is there. -
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Hi Jay
One thing to ask ebay about is the Gallery Plus checkbox.
Why is it there? and why does it cost so much?
I don’t understand what it’s good for. I just got charged $4 this past month for 3 items (1 item was charged twice!) where I forgot to remove the checkbox. It’s a pain and I see no reason that it’s there.
Thanks
Donna -
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I would like to know if they are ever going to require Buyers to pay for their items when you accept an offer right away.
I think they don’t because its like extending credit to a business. In theory, even if one company doesn’t pay, the extra business you gain outweighs the negative.
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