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So, I bought an RF toy car on Amazon for my 10 YO grandson for Christmas, one of those that flips and spins and so on. It was highly rated and I paid $49, not sold by Amazon but FBA. This was Wednesday night, then on Thursday I went to pull the listing up on my phone to show a friend, and the price had dropped to $33 overnight! That really irritated me, I could understand $5 or so, but over 30%? $16 isn’t going to break me, for sure, but it just got under my skin.
I started a chat with Amazon customer service but, of course, their response was just blah, blah, and blah, we can’t do anything about it. So then I see the item has Free Returns and the devil on my shoulder poked me hard with his fork. “Just buy it again and send back the other one”, he whispered.
Well, you probably guessed it, I did that. Shame, shame on me. OK, I got this off my chest, I hope I can sleep tonight.
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@old-dad:
I hesitate to lower the price on my multi-quantity eBay listings for this reason.Buyers can be offended, ask for a partial refund or leave a bad feedback if they happen to see a price drop that they missed.
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It just hit me wrong. This wasn’t a case of running a sale on the item, that would be more acceptable, but that big of price change just doesn’t sit well. I suppose they just weren’t selling as many as planned and wanted to get more sold before the shopping days ended. Amazon storage fees can really cut into profit and pulling inventory isn’t cheap either. Well, it’s done now, maybe a reminder to think about the buyer’s side of pricing decisions I make. I hope Karma doesn’t slap me around too much.
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No need to beat yourself up over it. It will probably take a few weeks for the seller to even realize a return has been made once they see it on their invoice. Your return along with the expected Christmas returns. The seller will probably just shrug and not give it a second thought.
Most FBA sellers refer to the items they sell as units. Not clothing, books, toys, clothing. No individual titles. Just units. Just items that were scanned and shown to have a small margin of profit. That’s it. What it actually is doesn’t matter. Amazon is deeply impersonal, both the company and the bulk of its FBA sellers and returns are just the expected cost of doing business.
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I think what you did is perfectly acceptable.
I’m definitely one of those “bad” buyers that drives some sellers crazy. A few months ago I purchased a cobbled together set of vintage flatware from 5-6 different listings, 3 different sellers, then an hour later changed my mind and asked for cancellations. Luckily all these sellers acted professionally and processed my cancellation/refund quickly.
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I ordered a used Nintendo Wii U a few years ago on eBay. It was advertised as mint condition. Pictures on the listing were few and very blurry. Seller did not allow returns, but I knew eBay would back me if it wasn’t in the stated condition. Well, it was definitely not mint condition (lots of scuffs and scratches). Seller was a jerk and fought me on the return until eBay intervened and forced him to take the return. I had to explain to him the definition of “mint.” The seller leaves me scathing feedback, saying I was needy and a jerk. (Note: I called eBay and had this “positive” feedback removed.)
Then, a couple weeks later I get a package returned in the mail. Apparently, the seller did not have his correct return address. Part of me was just tempted to keep it, but I decided to alert the seller to his mistake. He sent me return shipping costs (again) and I finally got it back to him.
Anyway, I think in this case at first I was a (somewhat) bad buyer, but redeemed myself later. Lesson 2: never use the word “mint” in your title or condition description.
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