Home › Forums › Customer Issues › How serious is it getting VeRO'd?
Tagged: VeRO
- This topic has 14 replies, 10 voices, and was last updated 5 years, 4 months ago by Jay.
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12/11/2018 at 8:18 pm #53142
Hey everyone,
This isn’t really a customer issue, as it is an eBay issue. I have been selling on eBay for the past 6 years, 8 months pretty seriously, and I finally got my first VeRO. I am a TRS with zero defects, so having this VeRO recorded on my account kind of hurts my feelings/ego. I was selling some Lokai bracelets that were brand new with tags, that I acquired from a thrift store. After a little bit of research, I found that the brand likes to do it’s best to eliminate secondary markets. My items were deemed as “counterfeits”, when they were indeed authentic. I have reached out to the manufacturer via the email address eBay provided in the VeRO claim, but haven’t heard anything back from them.
How serious is a VeRO? Should I let this go and move on or try and fight this?
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12/11/2018 at 9:06 pm #53147
Let it go but dont re-list then. I got a VERO for a “Ringer” tee shirt – you know, the ones with the collar and sleeves in a “ring” – kind of vintage looking. Some company called Ringer claimed a VERO on me. I was FURIOUS and ebay would not budge.
List on Posh, Mercari or FB marketplace. -
12/11/2018 at 9:13 pm #53148
I see a bunch for sale and sold on Poshmark but they don’t look like they sell for very much. The most I saw was a set of 4 for $18.
I would let it go, that’s not a lot of money for a lot of headache.- This reply was modified 5 years, 4 months ago by antarestar.
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12/12/2018 at 8:15 am #53160
I had a large quantity of them, the listing was worth close to $400 for me.
At this point, I am more concerned about receiving the vero and how it will affect me going forward.
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12/12/2018 at 9:11 am #53166
Would it be possible to start a list of keywords that have gotten dinged. I didn’t know about ringer. We’ve had a couple over the years for “Velcro” and “Onesie”. It’s a mistake you won’t make twice.
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12/12/2018 at 9:35 am #53169
Without knowing eBay’s exact process, I assume that they are looking for consistent infractions or high VERO warnings compared to the amount you sell.
To give perspective we’ve received four VEROs over ten years. No big deal. I’d sell these items on another platform that is less stringent.
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12/12/2018 at 10:21 am #53176
I think you’ve done the right thing by contacting the company. I would keep bugging them if you’re absolutely sure the items are authentic and your listing didn’t imply that you were an authorized retailer for the line. (When in doubt I have listed even new with tags items as used and included a trademark disclaimer.) There are forum members here who have been successful in getting a company to back off by pursuing the issue when they were sure of authenticity and they were then able to relist the items. You don’t want to rack up multiple violations in a short period so if you sell current consumer items that are risky it might be worth it to try and get this one cleansed off your record.
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12/12/2018 at 1:06 pm #53198
One VERO is not to bad, but two on the same issue in a short time is bad. We had two back to back (thought we had pulled everything) and we were suspended for one week. Couldn’t list or relist anything for a week.
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12/14/2018 at 8:10 am #53343
Thank you every for the advice and help! I ended up getting the vero violation removed, however I cannot re-list the product again on eBay. Here’s what happened:
1. I reached out to the company or service (Red Points) Lokai uses to find resellers like me. Their email address was in the vero violation claim for the contact information of Lokai. I asked them why they submitted the claim and if they would be willing to retract it. They sent an email back to me asking to see proof of the purchase.
2. I submitted the receipts that I had, but my claim was rejected, because the bracelets were not purchased from an authorized seller.
3. I called eBay 3-4 times asking if they would remove the violation, explaining that the merchandise was authentic, but it was acquired unconventionally. I also explained that I would not sell these again. This got me no where and was just a waste of time.
4. I made the same plea with Red Points (the service Lokai uses), I asked if they would retract their complaint if I agreed to not sell these items again. I got no response from the company, they simply ignored me.
5. Finally, I made the same plea with eBay. I emailed the vero team at vero@ebay.com. I explained my situation: how I came into possession of the items, that Lokai bullies resellers out of the market, and that Lokai has no burden of proof that my item is indeed fake. And eBay actually removed the vero violation strike on my account! Note: it took 4 business days for the vero team to respond to my email.
I am surprised with the outcome, I expected to just take the strike and move on. I learned a couple valuable lessons here: be more conscious of vero brands and be extra careful when selling large quantities of brand new items.
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12/14/2018 at 10:17 am #53353
That’s awesome and actually gives some hope. Thanks for sharing!
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12/20/2018 at 12:06 am #53720
The idea behind VeRO is a good one (eliminating counterfeit goods from eBay), but the program seems to have been largely hijacked by companies simply trying to cut off the legitimate secondary market for their products. It’s such a shady practice and just makes me angry.
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12/20/2018 at 7:46 am #53742
Absolutely! There is no appeal, there is no opportunity to correct a potential issue.
ebay sent me a link to fill out a survey on how they are doing. This is one of the MANY issues I highlighted.
It is unfair to sellers to just blanket delete listings, when a simple warning with say a 24 hour window to correct any unintentional issues would be the logical process. Then no one is angry, listings meet the requirements, and everyone leaves with more knowledge so there will be less VERO’s overall.
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12/20/2018 at 10:25 am #53755
We just received a VeRO and had three items taken down last night.
They highlight:
**Fair warning was not provided in this case because the reason it was reported is due to concerns about the item itself and no modifications can be made to bring the listing into compliance.**
Lawyers FTW. A word salad.
Just like getting a speeding ticket, we just adjust and move on.
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