Tagged: damaged return
04/02/2021 at 1:26 pm #87198catmomParticipant
- Location: new york
This is a first time dealing with this. I am helping my husband sell his collection of bike parts. We had 3 identical sets of Campagnolo brake levers (like new).
Buyer takes and sends us pictures of what must be his shitty ones that he wants to replace with our nice ones and demands a refund.
I reported the buyer and stated the above on our cross complaint.
I messaged Ebay assistance on FB but do I need to send the buyer a message directly? My husband is sick and upset about this. This is just so SCAMMY!
What additional steps do we need to take? Will EBay automatically side with the buyer? BTW my husband’s ebay account has over 1000 + reviews and no negative.
Thanks for any advise you can give. Liz
04/02/2021 at 6:12 pm #87200JayKeymaster
- Location: Virginia
#1: take a breath.
#2: Wait till the buyer opens a case. If he doesn’t open a “return case”, you don’t need to do anything.
#3: if he opens a case, then you should professionally respond. “Your photos are not the brake levers that we sent you. Where are the ones we sent you?” Do not get personalize, be outraged, or write long paragraphs of text. You then accept the return. He may not return them.
#4: if he does return the wrong item, then you can call eBay and dispute the return.
eBay sellers deal with these situations fairly rarely but it does happen. Cost of doing business.
04/02/2021 at 6:16 pm #87201IndySalesParticipant
If they’ve opened a return, your only option is to accept it or wait and have eBay accept it for you/potentially just refund the buyer out of your own pocket.
If the shitty ones are sent back, immediately message the buyer with a quick, no BS message like “You’ve sent back a different item. Please explain. We are prepared to escalate this issue”, then call eBay and keep insisting you talk to someone who can help you directly with your problem. Tip 1: The first person you talk to can’t do anything, Tip 2: You’ll be told a few dozen times that you must “communicate with your buyer to resolve the issue” and “wait X number of days before eBay can step in”, both of which are 110% false and just ways to get you off the phone. Keep demanding you talk to someone until you pass out from talking too much, and if rejected, call back and try again with a different customer service rep.
Worst case scenario: eBay lets you issue a partial refund down to 50% (I think?) The buyer can contest it.
Does the item have a serial number or another unique identifier? When I upload pictures for a listing, I think to myself that at least some of the images I’m uploading are less for the customer and more to protect me in the event of a scam.
Good luck. Keep calm and don’t get too emotional. In retrospect, every time I’ve gotten super pissed about something on eBay I’ve felt like a total idiot in hindsight.
04/02/2021 at 6:58 pm #87202Curious CuratorParticipant
- Location: Illinois
Here’s my issue with this scenario: Ebay will charge you $2o. if they have to step in. I am a teeny, tiny seller. Ebay charged me $20. because while I “did” refund the buyer, the buyer never received the money. I have “no” idea how they did not, but she claimed she did not. I lost the money, the item, the extra $20. AND the buyer STILL left me a negative review “even though” I tried in good faith to help her. I was super kind to her, responded as soon as I received her messages, and when I did not hear back, I still contacted her to try to help her get her money. It was a lose, lose all around for me. Icing on the cake: the item I sold was $19.99 Good luck.
04/02/2021 at 7:15 pm #87203JayKeymaster
- Location: Virginia
This is a good point. A scammer will scam. Sometimes you cut your losses. But its important to understand the eBay dispute process, be professional, and at least get it all on the record.
I must have faith that eBay will punish buyers who scam too much.
04/02/2021 at 8:48 pm #87204catmomParticipant
- Location: new york
My goodness! Thank you so much for all of the responses! You guys are terrific!
My husband is honest and generous to a fault and he was really shocked and offended by this accusation. These parts are expensive but we are selling for less than full value. The buyer actually got a really good deal on them!
Anyway, Ebay FB messaged me and told me that they will have to side with the buyer because “who knows” what we actually sent. over 1000 positive feedbacks mean nothing. The buyer has only 6 feedbacks most from over a year ago.
We’ll accept the return and follow the advise given. Unfortunately, IndySales, these levers don’t have part ID numbers. These are just the small carbon levers taken off the entire Campy brake system. They are NOS and virtually impossible to get.
Anyway, my husband is still pissed but has calmed down about it. He knows we will prob. lose out on the money.
With all that is going on in the world, this is just an unfortunate inconvenience.
Thanks for the advise everyone! Liz (catmom)
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