Has anyone else noticed Fed-Ex not showing up in shipping options?

[Navyvet]

All of a sudden when I look at some of my listings as a customer, Fed-Ex is not showing up as a shipping option. Even though I have it selected inside the the item. Also I looked at other sellers listings for those same items they are only showing USPS too? I’ll post more when I find out more.

[Sharyn]

I just looked at a few of my listings, but from my account. I can see FedEx options where I have them.

One weird thing, though, my total number of listings were showing about 15 items low, but then it came back up.

I don’t know. Maybe there is just some general messing around going on.

[Navyvet]

OK, thanks for the info.

[Ryanne]

wasn’t there a time when ebay would hide the slower option and just show the more expensive, faster shipping? do you think that might be happening?

[Navyvet]

I don’t know. I never heard about that. Interesting. I wonder if the Ebay auto-bot thinks it’s too big and just won’t show that option to the buyer. I was able to change the shipping on that item and give a partial refund to the customer after he already paid. However it’s happening on at least one other listing that is not that bulky of an item? I’m going to keep my eye on this situation and report back if I find out anything more.
Thanks-Bill

[Temudgin]

I think there might be remnants of that experiment to only show one shipping method to buyers no matter how many options you offer, because that still happens for only some of my items. Possibly it’s in the listing code, so maybe it’s only listings created during the experiment. I recall calling eBay about it back then and the CSR said the buyer’s browser was causing it. Look at your listing from a different browser and account but clear cookies first or open a private window and see if it still does it.

[Navyvet]

Good to know about the eBay experiments. Still doing it though after browser clear.
Thanks-Bill

[Navyvet]

Here is the latest exchange with Ebay. Email seems to be more of a thing now with Ebay by the way.

”
Hello Bill,

Thank you for contacting eBay. I understand that you need to know why FedEx as a shipping option is not showing up. Let me assist you.

We would like to apologize if we were not able to respond sooner due limited customer service staffing due Corona Virus (COVID19). Rest assured that we are doing our best to address the situation to serve you better. Your patience and understanding are greatly appreciated.

Bill, I have checked your Sceptre E248W-19203R and able to see that FedEx is not showing up. The reason for this is because we hide shipping services that are costlier and are estimated to deliver on the same date or later date than other shipping services on the listing.

Rest assured that, the default shipping service is never removed, including the shipping service shown on search and the service shown to the buyer could change based on their zip code or updated quantity.

If you would like to determine which options are shown to your buyer, you simply need to enter the buyer’s zip code on your listing.

We wish you all the best on eBay and hope your future experiences are pleasant and successful. If you have questions, please click “Help & Contact” at the top of most eBay pages.

I’m glad that I was able to help you with your concern about missing shipping options.

Thank you for choosing eBay. We value your business.

Kindest regards,
Ramil O.
eBay Customer Service”
—————————————-
I have done the zip code thing. I selected a farther away zip code and it still only showed USPS even though the shipping would have been $18 less. You can check The one order that I have already processed, the zip code is 60548-1058. When you change the zip code I fall way down in the ranking on price search.

Thanks for your help-Bill
———————————————————————
“Hello Bill,

Thank you for contacting eBay customer support. We understand that you are sending as an email regarding on your concern about shipping option for the buyer and ask for an urgency in getting this issue resolved and I will be glad to help.

We hope that you and your family are doing fine at this moment. As we review the listing, the reason as to why the buyer is just seeing the USPS shipping option even if you include more than one shipping service to the item it is because our system will only provide shipping service to the buyer based on the appropriate service that they can use in which it will less expensive for them. However , your buyer can still use the FedEx shipping service if that their preference all you need to do is to send them an invoice which includes the shipping cost using FedEx.

I hope this information is helpful. Thank you for being the best part of eBay.

Sincerely,

Margie A.
eBay Customer Support”
——————————–

[Timo]

@NavyVet:
I guess you are saying that Fedex would be cheaper and they are not showing it, only USPS?

The support reps are telling you that eBay is doing just what @Ryanne described above. So it is not really an experiment. Too bad eBay often cannot implement their own ideas without such glitches.

Perhaps you could try to re-sort the shipping options on your listing & check for a better result.

[Author]

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