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I sold something on ebay about 2 months ago, maybe 3. I don’t even remember what the item was. The customer waited about 3 days after receiving said item and emailed me, telling me that I was “an asset to ebay” and that she “appreciated” me and the item I sold her. I find this strange. If that is not strange enough, she stated that she “did her part” by purchasing the item, now it’s my turn. I was to leave her feedback. She also stated that if I did not leave her feedback, she would not leave me feedback, because feedback is important to ebay on both ends, blah, blah, blah. I took this as a threat to not leave me feedback-as that is what it was. Not impressed, I ignored her. I have no problem leaving feedback. Ever. Just, don’t “threaten” me like that. Cuz, if you do, I will not leave feedback. And I didn’t.
Long story short, this buyer has contacted me on about 7 different occasions asking me WHY I did not leave her feedback. This is not a rhetorical question on her part. She wants an answer. So much so, she has contacted me again today. I’ve lost track of exactly how many times she has contacted me. There’s more. This is the abbreviated version of the story.
I feel harassed. How do I report her? I don’t see an option for “harassment” when I click on “Report This Buyer”. How do I handle this? I’ve never had this happen. I find her requests so strange. And annoying.
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I turn on automatic feedback so that as soon as someone buys an item from me, they get feedback. Totally eliminates this annoying problem. You can’t leave a negative feedback for a buyer, so it’s meaningless anyway.
As for this strange person bothering you, I would A) block her from ever buying anything from you again and B) call eBay and see if they can block her from sending you messages.
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I have automatic feedback set up as well. Its a simple message, something along the lines of “Thank you for your purchase.” It’s generic so in the event the buyer turns out to be a butthead, at least my feedback doesn’t say something like “A+++++ Buyer!” Once I switched to automatic feedback I started receiving more feedback in return – which is something that would benefit newer sellers trying to build up their feedback number.
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Zach, Julie and Jay, thanks for your responses. I don’t think I knew about the automatic responses option. Or did I? Not sure. I left her feedback since writing the original post. Since leaving feedback, she has contacted me 2 more times! I cannot. Believe. It. I just want her to go away. I finally emailed her to not contact me again and that I felt harassed by her. Hopefully she is gone.
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You gotta block people like this. Save yourself the headache. There are plenty of other people to sell stuff to on ebay. It is virtually the only power sellers have.
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JulieB, the customer sent the first of the last emails to remind me of the importance of why we leave feedback and how it impacts sellers (in detail). The final (I hope) email was thanking me for the “wonderful” feedback. I’m sure that was her being facetious, since I just gave her all the stars, but did not leave any remarks.
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