05/21/2018 at 4:51 pm #40567
Here’s what the seller’s guide states about handling time:
*Handling time is measured in business days—weekends and holidays don’t count.
*The handling-time clock begins when you receive payment from your buyer and ends when your carrier scans the package.
*Each day ends at 11:59:59pm. In the case of 1-day handling, if an item is purchased on Friday, Saturday, or Sunday Pacific Time, it needs to have an acceptance scan by Monday at 11:59:59pm PT.
The third bullet completely contradicts the first bullet. Long story short, I am fighting 31 defects which all occurred in one day, when I logically concluded based on the first bullet, that my Sunday Sales didn’t have to be shipped until Tuesday.
05/21/2018 at 6:12 pm #40575
Ouch! Sorry to hear about the defects!… but how did you conclude you had till Tuesday? (I assume you have a one day handling time) If an item sells Friday, you have till sometime Monday to ship (and get the scan) because Saturday and Sunday are not business days, so you aren’t required to ship on those days. But if the item sells over the weekend, Monday is the first business day, and ebay clearly states must be shipped Monday and acceptance scan obtained Monday. ebay does give a specific time, but if your PO, like mine, closes for the day on Monday at 4, well, then I need to have it to my PO by 4 on Monday.
05/21/2018 at 6:18 pm #40576
Wait, are you saying the Monday involved was a postal holiday? Then, yes, you’d have till Tuesday. But otherwise, Monday is the first business day after the weekend, and if you said you’d ship within one business day, well, that’s the business day.
05/21/2018 at 6:44 pm #40581PaulParticipant
I learned that lesson the hard way too. I am in the Eastern time zone, so items that sell up to 3 AM my time have get to the post office by 5 PM that same day in order to get a timely acceptance scan. Although I strive to maintain my Top Rated Seller status, I’m no longer crestfallen if I lose it because the discounted USPS Commercial Plus save me a lot more than the petty 10% Final Value Fee discount. I pay $5/month for Fitshipper Labels, which provides anyone the same discounted USPS Commercial Plus rates Top Rated Sellers get and actually provides greater savings than anyone gets when buying labels from eBay: Cubic Rate Pricing. Eligible packages can be no larger than 1/2 a cubic foot. The price is based on the cubic size and distance, not the weight which is great for small, heavy items. Shippo and PirateShip offer the same for free, but their products are optimized for subscription box services that send large quantities of identical boxes. FitShipper is designed for eBay and I feel $5/mo is a bargain. It’s run by Joshua Newell, the guy behind FlipperTools.com, an excellent free resource.
- This reply was modified 2 years, 6 months ago by Paul. Reason: Added info about USPS Cubic Rate
05/22/2018 at 4:06 am #40601soniaParticipant
- Location: Northeast US
I think I understand what you were thinking when you thought you could ship on Tuesday. If weekends don’t count (first bullet), then if the purchase is on Sunday, then it should be treated as if the purchase was on Monday, in which case you could ship on Tuesday. But that’s not how it works, so technically weekends sort of count. Or, another way to put it is that if a purchase comes in on a weekend, treat it as if it came in on Friday. They really should make that clearer.
Luckily now in the Orders view the first column tells you what day you need to ship it by, so that’s what I go by now, which is great b/c I don’t have to think about their strange “weekends don’t count – sort of” rules.
For some reason this date doesn’t show up for GSP sales, though – not sure why. So for those I still have to count. (I have 3-day handling time).
05/22/2018 at 8:44 am #40611
Sonia, Ah, that explains it! Yes, I can see how how someone might conclude that—and agree, ebay could do a better job of explaining this. (Sad to say, over the years I’ve found myself saying that an awful lot—the company needs a few less tech people and a few more retired English teachers. LOL
06/07/2018 at 1:15 pm #41912
The saga continues…..yet to be resolved! The rep on 5/7/18 put the service number on my small store account. It took about 4 calls and about 8 hours of phone time to figure that out. Whereupon I was given another service number and promise to resolve. When I called to check on that, lo and behold, the service number was logged with no notes. That means twice, the service number was never processed or reviewed. I now have a 3rd service number and more promises. The inaccurate defects remain. I say inaccurate because I was assured they would be removed. We will see. I’ll keep you posted.
06/07/2018 at 2:59 pm #41917SigiliniParticipant
Marjean Have you tried to resolve this via Ebay on facebook? Someone here suggested that that is a good option when you cannot get things worked out by phone. I am trying it now on an issue but I don’t have a end result to report yet.
06/07/2018 at 9:49 pm #41955
Not as yet, though that is a card I could play if this latest round doesn’t work. Thanks for the great suggestion!
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