- This topic has 7 replies, 6 voices, and was last updated 6 years, 7 months ago by
.
-
Posts
-
-
Issue 1: I purchased a new truck stereo on Ebay because my beater work truck doesn’t have aux or bluetooth for listening to podcasts. The item arrived and it works for about an hour and overheats. Naturally I didnt notice when testing and on shorter commutes. It took a couple weeks to return and I am still awaiting refund.
#2: Around the same time, I agreed to buy my boy a new phone in exchange for some labor. I bought him a $440 iphone X on Ebay from a seller with 100% feedback. It said Verizon unlocked but the phone we received was tmobile and not compatible with our network. I had to call Ebay several times because I never got the return label that Ebay said was sent. I finally broke down and paid for my own return shipping. The seller naturally didn’t have the money to refund me, so back on the phone with Ebay and I should have the money in 3-5 days. All in all, it took 35 days and counting and still do not have the $440 in Paypal.
#3 Before getting the refund, I purchased another on Ebay for $409. We got it today and it had the tracfone carrier listed on the phone and is not compatible with Verizon as the listing said. I requested a return and got a label instantly, but that will mean I am now have $849 in refunds floating around for 2 phones. I just purchased another one. My son is getting really upset and wants me to go to Best Buy. I can guarantee my son will NEVER purchase on Ebay as he gets older because of this.
So right now, I have $1390 spent and 0 products in hand. Mistakes happen, but these are the 3 largest Ebay purchases we have made in the last several months and every one of them required a return.
-
I fear that used electronics can be a slimy cesspool. New sellers jump at electronics because it can have huge profits. Selling stolen property or items they buy on Craigslist/Facebook for cheap. The sellers either dont know how to test or just dont care. They make some big bucks and blow it all. They arent running a business. Just a quick flip outlet.
But point taken: you followed the rules and purchased items with good faith. These sellers let you down.
That being said, eBay requires us as sellers to refund in 48 hours. If not eBay, automatically refunds the money. One note. If you used a credit card, it may take longer to show up.
https://www.ebay.com/help/buying/returns-refunds/returning-item?id=4041#processGet your refund
Once the seller receives the item back from you, or once they’ve agreed to refund you and let you keep the item, they have 2 business days to issue your refund. When they do, you’ll receive an email letting you know.It usually takes 3 to 5 business days for a PayPal refund to go through. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider.
-
With the 1st phone seller, I think that’s exactly what it was. The 2nd phone seller had several thousand feedback. Mistakes happen, we all do it.
That’s exactly what it is for the refund. 48 hours waiting for the seller to refund, then I messaged her and found out she didn’t have the money. After that I called Ebay to get the refund which takes 3-5 business days to clear. For many people, having that kind of money tied up for so long would cause some hardship. Of course one could argue that you shouldn’t make purchases like that if you are that tight on money.
It doesn’t affect me, but I know Ebay lost a future customer. Bad sellers hurt us all.
-
-
Stuff like this is why I rarely buy on eBay any longer. I also had a bad experience recently, it wasn’t as much money as your situation, but still.
-
My last negative buyer experience turned quite positive thanks to ebay’s policies.
I bought a waterproof camera that had terrible photos. The camera was shipped LOOSE in a padded flat rate mailer (they could have shipped in a box via 1st class cheaper…). The bottom door of the camera had a crack in it.
I brought this to the attention of the seller. They saw nothing wrong with shipping the camera loose in a padded mailer, and tried to claim that crack was never there before and couldn’t have been caused by shipping! The photos were grainy and never showed the bottom of the camera.So since I tried to throw the seller a bone and they refused, I opened an INAD claim. The seller commented on the INAD case basically the same comments as above and did nothing else. So a couple days later I got all my money back and didn’t have to ship the camera back. I never heard another word from the seller.
THIS is why ebay protects their buyers from terrible amateur sellers.
-
-
Buying or selling “new” (as in, latest model or near-latest model) Apple products is asking for trouble. Friends of friends would get in contact with me after hearing I sold on eBay and 90% of the time they wanted advice on how to sell their phone/laptop or had already gone through with it and were getting hit with a flurry of messages from their buyer about changing address, not receiving it, or getting an INAD.
It’s the worst product to buy or sell on eBay by a mile. I’d like to say a huge majority of the seller protection stuff has been put in place thanks to this category alone. At this point, someone could give me a crate of NIB iPhone Xs for free and I’d still refuse to sell them.
Another side-effect of this is that now people think buying/selling any kind of electronics off eBay is a huge risk, when it’s been relatively trouble-free for few years I’ve been doing it.
-
I avoid cell phones on eBay (buying or selling) because there’s just too many things to go wrong and too much money involved. I belong a multiple “garage sale” groups on Facebook, and cell phone sales easily cause the most drama.
I do sell certain vintage electronics on eBay. There are things I find cheap at flea markets and garage sales that are very lucrative to flip. I love that kind of stuff because the stakes are low, the market is strong, and buyers have lower expectations.
-
- You must be logged in to reply to this topic.