Home › Forums › Shipping: The Final Frontier › Global Shipping Issues
- This topic has 26 replies, 6 voices, and was last updated 5 years, 6 months ago by Idahoarder.
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10/04/2018 at 6:40 pm #49614
Wondering if anyone else is having this problem. I have global shipping set up on all my items, with no other international option. Every once in a while, I will have a buyer contact me with a price about where I ship or the rates, and when I go to the shipping info. on the item page, it only shows the US with no other options. I tried to revise the item as well as end and sell similar, all with the same result. I called eBay and was on the phone forever with them trying to figure it out. Seemed like they had never heard of it, but they said they checked my listings and all the rest were good (not sure how they would check that though). They said they’d let me know when they figure it out and, needless to say, not a word (for a few weeks). And now I just found another item with the same problem, and I know I’ve seen it on others in the past too. Any ideas how I can fix this?
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10/04/2018 at 7:27 pm #49617
–So you have GSP on your items, but when you look at your items, it doesnt have GSP?
–Is it only on certain items? or all items?
–Do any of your items ever get purchased by international sellers?Difficult to offer advice unless you want to link to your store so we can actually see the listings.
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10/04/2018 at 7:57 pm #49621
Yes, I have had this problem for almost a year. Have spent sveral days in a row, just recently with them. They called me back every morning at 10:00 EST and we worked on it. Had to get a 3 way conference call going with the Ebay rep and their own tech team. It is a problem thay have had for awhile and can’t seem to get it fixed.
They have several tickets open on it and admitted that there are others it is affecting. this isn’t a new issue by any means either and they admitted that too.
I have to run for this evevning but will log back in tomorrow and brief ya’ll just a little more.
It has nothing to do with any of your settings, preffernces, contry excludes, country includes, how you ship, business policies or anything like that. And that came from several Ebay employee going through all of my settings line by line. It was a crazy three or for days. So unusual for Ebay to call me multiple days in a row at the exact time [a call apointment] and keep working on this.
At this time there is still no fix. I have a current open ticket number but so have I had them in the past.
so until, tomorrow.
Mike at MDC Galleries
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10/04/2018 at 8:05 pm #49622
Idahoarder, I have this problem. It’s completely frustrating. I have wondered if it was just my account because I can find no one else online who talks about it and I don’t think ebay understands the issue.
For anyone reading this, first of all.. here is how you can see what listings it is affecting and if you have a GSP issue:
Go to Seller Hub -> All Active Listings
Run a GSP search by clicking on the “Item Title” drop down and selecting “Global Shipping Program”
You can toggle between “is enabled” and “is not enabled” and see if your query results match up with what you were expecting.In my case, I thought I had GSP on all my listings, it appeared that GSP was enabled when viewing the shipping policy and looking at the listings themselves, but only a handful were actually showing up as “enabled” when running this query.. the GSP wasn’t really “active” for 95% of my listings.
Try this and let me know what this yields for you and if you are having the same problem, I’ll try and explain what I did that (might have) solved the problem.
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10/04/2018 at 8:19 pm #49623
Out of 8,141 items, 7,915 have GSP enabled.
Not sure if we dont have GSP on some items (like furniture), or maybe some items are in categories that cant go GSP?How long has GSP not been working for you? That would be frustrating.
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10/04/2018 at 8:26 pm #49625
Ok, Jay, so it doesn’t appear you have the problem I had – (out of my 1150 listings only 39 or so of mine were ENABLED…) Anyway furniture, large heavy items, some perfume, military and vintage antiques, etc. can’t go GSP – so nobody is going to be exactly at 100%.
Curious if any one else has concerningly low numbers?
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10/04/2018 at 8:31 pm #49627
How long have you had the issue?
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10/04/2018 at 8:43 pm #49629
I have had other shipping issues (can’t ship to Puerto Rico or APO’s) for a long time now but I noticed the GSP issue this past weekend when trying to sell a book to China GSP, no matter what I tried, he couldn’t “get it” on his end – that’s when I noticed my query results and realized that most of my listings appeared to be blocked. I do sell on average one international sale every month or two, but I remember a while back (last year?) it used to be multiple times in a week, or at least once a week.
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10/04/2018 at 9:34 pm #49631
Jay and others – one other note I want to add regarding my shipping issues – (and idahoarder.. I don’t want to “hijack” your thread – so I can move this conversation elsewhere, but I think maybe our problems are all related somehow..)
I am pretty sure all of my problems have originated every time I try to make a custom business policy to “exclude” a certain country or place. I’ve done this so many times for so many different reasons and at various times I have had many different combinations of policies. It seems like every time I have tried to “exclude” the exclusions “stick” and come back to bite me later. (This has also happened with flat rate shipping policy overrides also, but that is another topic!)
So, as just another point of data as we try to figure it all out – Mike, and Ida.. do you remember if you have ever tried to make custom shipping policies where you were excluding international or GSP shipping for example?
Mike you said that eBay says this has nothing to do with policies or exclusions, but I don’t think that is entirely true (at least in my case – I think there is a direct correlation). I am anxiously awaiting to hear what you have to add to all this! 🙂
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10/04/2018 at 10:14 pm #49632
Hmmm. Interesting. It sounds like this isn’t so uncommon after all. I’ve never set up business policies, so that’s not the problem for me. And I am still selling things through global shipping. This just seems to happen on certain random items. Here’s the link to the item I’m talking about it anyone cares to see what it looks like on their end. I’ll look and see how many are “enabled.” Thanks for all the input!
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10/04/2018 at 10:55 pm #49635
I just checked and it shows that I have 80 items without global shipping enabled, and it looks like about half of those are fragrances or other things that might have been kicked out due to being (or sounding) flammable. So I get it on those, but the rest are just an assortment of random things. If you have thoughts as to how to fix those, I’d appreciate any and all input!
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10/05/2018 at 7:47 am #49646
eBay has a list somewhere of categories that get kicked out of GSP. It’s all very random. You may want to try revising those items with different categories and see if that puts them back into GSP. 80 items out of 1840 doesnt sound like a bug.
Like eBaymom said, that navajo rug may have some export restriction: https://www.ebay.com/itm/332643673949?ul_noapp=true But if you put it in “Textile & Fiber Art” with no mention of Navajo, then it may then enable.
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10/05/2018 at 7:49 am #49647
The other option is to turn on Priority International as your secondary shipping option. This covers all our edge cases that dont get into GSP. This shipping option has full tracking and easy to insure.
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10/05/2018 at 8:41 am #49650
(Jay, I think I am an anomaly, and my account shipping is just messed up on the backend, but when I had International Priority Turned ON (as a back up – as you are suggesting) that is when my GSP was disabled – GSP was actually showing up on the actual listings (so I didn’t know it) – but my international sales came to a halt, in talking directly to international buyers, a few couldn’t go through with their GSP purchases and we dialogued about it, AND running the query above confirmed that most of my listings were not GSP enabled. Once I turned off Priority International – the GSP option seemed “enabled” again. I hope this makes sense. I just called eBay first thing this morning and they are “putting in a report” to tech support and getting back to me.. I will not hold my breath yet… but I’ll keep everyone posted.
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10/07/2018 at 11:11 pm #49723
Well, the first item I called about was a set of casters/furniture wheels. I had them listed under furniture so I changed them to another category (collectibles, I think), and it still didn’t work. The rep said there were no exclusions that should cause it.
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10/04/2018 at 11:09 pm #49638
This explains why I’ve not sold anything internationally for months! I have GSP checked everything an auction starts, but I just looked and I only have one auction on GSP out of 592!
I did have some country exclusions, I’m going to see if I can remove those and fix this.
sheesh.
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10/04/2018 at 11:29 pm #49639
Oh no! Hope you can get that fixed!
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10/04/2018 at 11:41 pm #49640
Okay I may just have. But I’m pretty sure this was an ebay error, not mine. I went in and looked at my international shipping. GSP was checked on every auction but when I looked at my exclusion list it was:
Excluded Locations: APO/FPO, US Protectorates, Middle East, South America, Southeast Asia, Asia, Europe, Africa, Central America and Caribbean, North America, Oceania
Every part of the World! I just unchecked the whole shebang and they are slowly fixing themselves. I’ve not even looked at this setting forever, and it was on every single regular business policy I have, and every auction but one (a multi item listing with a unique business policy), so I have to believe it was an ebay “update” that flipped the switch. For that reason I encourage anyone with low GSP sales of late to follow the directions earlier in the thread and look at their GSP and exclusion settings.
Who knows how many hundreds (or thousands) of dollars I’ve not sold these past few months! Sigh…. Upward and onward.
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10/04/2018 at 11:47 pm #49641
Hi Again, Thanks for sharing your numbers – Idahoarder, based on what you are sharing, I think our problems are different – 80 out of 1840 is normal – your listings (perfumes and others) are probably automatically excluded based on the nature of the item and it’s not a glitch. You are trying to include it in the GSP program, but it gets automatically removed by eBay. In fact the textile rug / wall hanging you shared reminded me of one of my strange “exclusions”; macramé candle holders – same deal. I think jute/macramé/fibers etc. may be automatically excluded from GSP by nature of being a plant/fiber.
Now, mickdog, since you have done prior shipping exclusions, and only have 1 out of 592.. I DO think we have the same issue going on. I’m sure we’ll be talking more about this tomorrow and over the weekend..
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10/04/2018 at 11:50 pm #49642
Yep, check and see if somehow every part of the world is now excluded on your auctions. They were on mine. I just unchecked everything and GSP is back. Maybe I’ll just try not to have those exclusions on as I’m somewhat protected by GSP anyway. So annoying!
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10/04/2018 at 11:51 pm #49643
Also, Mickdog.. even once you *think* it is fixed… well.. all I can say is if you have the same problem as me.. it is NOT, check your listings every time (regardless of your country settings) and you will still see the same problem come back once it is live. let us know how it is going.
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10/05/2018 at 7:40 am #49645
If you have GSP turned on, why would you exclude any countries since eBay takes responsibility to get to those countries?
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10/05/2018 at 8:47 am #49651
I am not intentionally trying to exclude any countries (I want to sell Worldwide, to everyone if possible) – it is just that a long time ago as a naïve rookie I created shipping policies with exclusions and now they won’t go away, even though I want them to… Hopefully eBay will be able to shed some light – I will report back.
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10/05/2018 at 11:57 am #49657
Yeah this is a weird one for me as well. My old exclusions pre GSP won’t go away no matter what I do.
In order to get them to go away I have to remove them all and then add in a single country.
Sorry democratic republic of congo, you ain’t gettin’ nuthin’ from me!-
10/05/2018 at 3:28 pm #49663
Hi Retro, thanks for your input – you are exactly right – I made these shipping exclusions pre-GSP (2015 ish) so I guess that is were this whole exclusion thing started. At least I’m not alone…
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10/05/2018 at 10:14 am #49654
Agreed Jay. Unfortunately like eBay Mom I had a few countries checked from years and years ago before I was a bigger seller (Ive had an account as long as ryanne). I think I had some African countries checked due to fraud concerns. When GSP came into effect I knew that it would override the exclusion list so I didn’t bother messing with it, and everything worked fine. Unfortunately, somewhere, somehow recently on a current update it seems like eBay accidentally toggled all of my exclusions to include every country outside of the US and they are acting as exclusions to GSP not just exclusions to regular international mailing outside of the program. Grr. By checking and untoggling everything, now all is well. In fact my first sale this morning? GSP.
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10/05/2018 at 11:06 am #49655
Hi Mickdog, glad that you had a GSP sale and that you were able to correct your issue – for me, there are two different issues:
#1 Issue) With new listings, US Protectorets and APO’s are automatically excluded in listings regardless of any settings/toggles.
#2 Issue) When I have Priority International turned on as a 2nd Alternate Shipping Option, it disables the GSP option on the buyer end, even though it appears in the listing – the customers cannot complete the sale.For #1, I am still working on this with eBay, I have an awkward “hack” which involves creating a fake temporary shipping policy, moving the listing to this fake policy and then moving it “back” to the regular policy, and then the US Protectoret and APO exclusion will disappear.
For #2) I turned off Priority International as my 2nd option in the shipping policy and then refresh the listings and GSP becomes “enabled” again. (I figure GSP-Only is better than Priority International without the GSP option.) I’ll let you all know when my next International sale comes through and if I find out anything else.
If anyone else has shipping glitches let us know. MDC Mike, are you coming back with your coffee LOL, looking for nice big wall of text here 🙂 🙂
See ya!
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