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I put my store in the strictest form of vacation mode for a couple of weeks, the kind where buying items is disabled. The next morning I was very surprised to receive an offer! So basically, you can turn your store off completely, and buyers can’t buy normally, but they can still make offers. I wonder what would have happened if I had tried to accept the offer. Does anybody know? I didn’t try it b/c I won’t be able to fulfill orders for a while, so if it went through, I’d be in trouble.
I can’t think of any reason why ebay would allow this behavior, but maybe I’m missing something?
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AtomicStar is correct.
When we were away recently, we put our store on a 10-day handling time. But things were still selling and needed to be shipped next day. Weird.
Here’s what we think happened: we were “sending offers to watchers” before we changed our handling time. Those watchers were accepting our offers when it still had the next-day handling time.
Did you send offers to watchers before you went on vacation? If so, watchers can counter offer your offers. Your vacation mode doesnt retroactively affect those offers.
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No I did not send offers on these items before setting vacation mode. Also, I set the vacation mode where my store is really OFF – ie, you can’t make any purchases at all. If you click on “buy it now” you will get a message telling you that you can’t buy the item right now. But you can still make an offer apparently. I tested it out myself as a buyer under a different ebay id. So this issue has nothing to do with handling time or offers sent by me. I really want to try out accepting an offer to find out what happens, but it’s not worth the risk.
well, actually, if I sent an offer from my other account, and then accepted from my seller account, if it did really go through, I could always have myself the buyer cancel the order w/o negatively affecting my seller metrics. If I decide to do this, I’ll report back with what happens.
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Yep, this has happened to me. Same circumstances – my store had been totally locked down for several weeks when it happened. I just messaged the buyer that my store was closed because I was moving, and offered to get back in touch when I re-opened. She was very understanding and bought the item once I was up and running. I actually gave her a slightly better price because she’d been so patient.
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Good to know it’s not just me. Not to be super-complainy (but I am), but I wish there was an easier way to message buyers who have submitted an offer. As far as I could tell, there was no “send buyer a message” option when I haven’t accepted the offer. You have to get the item id# in order to send them a message. I guess there are worse problems to have than this. 🙂
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