Tagged: Managed Payments
09/12/2019 at 1:05 pm #67713
We received a message from eBay this morning that looked illegitimate and read like an Ethiopian Prince scam. It had improper punctuation, was unformatted, was missing line breaks, the links weren’t live. All of the typical scam indicators.
I called eBay to confirm that it was legitimate, the rep assured me that it was genuine. The rep immediately went on a pro-Managed Payments campaign, congratulating me on my selection for the program and insisting that it was a wonderful opportunity. She then offered to transfer me to a Managed Payments rep to expedite my acceptance into the program. I politely declined. Then, I told her that it would be detrimental to my sales as we often sell items through the GSP and we ended the call.
The message states that I was previously notified on 22AUG, which is incorrect. I have not received previous notification regarding my selection for the program. It also states that we must join the program in order to continue listing items after 22OCT19. The message is pasted below, the title was “Count on BIG sales with these items”.
To list items after October 22, 2019, you are required to register for managed payments eBay As a follow up to our previous email on August 22, 2019, your account is required to participate in managed payments. This is a reminder to sign up at ebay.com/paymentsregistration before October 22, 2019 so that you can continue to create new listings and avoid any interruption to your business. Based on our review of your account, the features and tools you use on eBay are fully compatible with this payments experience. Managed payments delivers a more streamlined experience for both buyers and sellers. Buyers have more ways to pay with credit, debit and gift cards, Apple Pay, Google Pay, PayPal, and PayPal Credit. Sellers have one place to sell and get paid, with payouts automatically deposited to their bank account. Sellers who have already managed payments joined report high satisfaction and recommend it to other sellers1. Most sellers on managed payments can expect to see savings compared to their current payments processing fees. Further, the per listing payments fee is waived through September 30, 2019. Sellers can use our fee calculator to see what this means for their costs. To receive specialized payments support at sign up or for ongoing business needs, call us at 800-456-3229. Please register for managed payments by October 22, 2019 to continue listing as usual. Frequently Asked Questions: • What are the benefits of managed payments? Managed payments offers more ways for buyers to pay with credit, debit and gift cards, Apple Pay, Google Pay, PayPal and PayPal Credit. Payouts will be automatically deposited to your bank account. Sellers receive consolidated reports, simplified seller protections, one monthly bill for all fees, and access to dedicated customer support. Newest features provide sellers with a single unique number to reconcile from order to payout, and allow them to issue full or partial buyer refunds, directly on eBay or via a third-party platform. Sellers can now also issue more than one refund per order, up to the full order amount. Those who integrate using eBay APIs can update their integrations to view payout information. To learn more about managed payments, visit ebay.com/payments. • Why am I getting this notice? Our records indicate you have been previously invited to managed payments – eBay’s simplified seller experience to sell and get paid. Based on our review, the features and tools you use on eBay are fully compatible with managed payments and accordingly, you have been selected to participate in managed payments by October 22, 2019. • What happens on October 22, 2019? Starting October 22, 2019, you will be able to create new listings only after you have enrolled in managed payments. This message provides you advance notice of the upcoming change so you can choose the best time to join, prior to the effective date of October 22, 2019. • What happens to existing listings? Once you’ve signed up for managed payments, all of your existing listings and buyer feedback will be automatically updated and will reflect the different ways your buyers can pay. If you do not join, existing listings will still continue as is till they need to be renewed. • What is currently not supported in managed payments? We currently do not support the Global Shipping Program for sellers who are participating in managed payments. However, all non-US buyers can shop and pay on eBay.com as they do today. If they are buying from a seller who has opted into managed payments, the non-US buyer can pay using credit or debit cards (Visa, Mastercard, American Express, etc.) and the seller would ship internationally on their own. Charity and donations are not yet supported on managed payments. We will automatically revise listings with charity or donations to remove this option. Payouts will be paid directly to your bank account. Since payouts are no longer sent to PayPal, there’s no need to transfer funds between accounts. Depending on your bank, you can typically expect payouts to be sent to your bank account within 2-4 business days of an order confirmation. • How are refunds, chargeback, and claim obligations handled? As a managed payments seller, you will need to work only with eBay for support and service on claims, refunds, and returns. Any refunds, chargebacks, or claim obligations for transactions processed on eBay prior to October 22, 2019, or before you join managed payments, whichever is earlier, should be handled through PayPal. Learn more at Seller Center. Twitter LinkedIn Facebook Facebook Pinterest0
09/12/2019 at 1:07 pm #67714
Yikes. I wonder if they would one day just force you to us to switch over? Or just suspends our account until we switch over?0
09/12/2019 at 2:47 pm #67720
I actually just received this email as well. But in My eBay:Messages the title of the email was’Count on Big Sales with these items.’
So, this has to be some kind of mistake, no? I too did not receive an email on Aug 22nd. No time to call eBay today, hopefully tomorrow. But with the goofy nature of this email being completely unformatted, and the wrong subject – I have to imagine its at least premature.0
09/12/2019 at 2:54 pm #67721
Jay, It doesn’t say anything about a suspension. Only that I must register in order to continue listing past the suspense date of 22OCT.
Andrew, I’m interested to know what they say when you call. This appears to be one of the more poorly handled rollouts that eBay has dropped.0
09/12/2019 at 3:58 pm #67733
You’re right. We received this message to. I had deleted it since the email title sounded so spammy “Make big money with these items!”. I always delete those without reading.
I think this was a mistake. Im not going to act on it.
Usually eBay will just force the switch when its time. Like how they did with the new shipping page. One day, thats all there is to use 🙂0
09/12/2019 at 2:58 pm #67722GoingGoingGoneParticipant
Oh NO! I got this and so did my sister. I DO NOT want managed payments yet!0
09/12/2019 at 3:27 pm #67729SharynParticipant
- Location: Central NJ
I got it as well with the same wrong title. Sounds like some intern or errant employee pressing the send button before all was ready.
I’m OK with managed payments, but only after GSP is added in.0
09/12/2019 at 3:55 pm #67732
I agree Sharyn – no issue with switching as long as GSP works!0
09/12/2019 at 4:01 pm #67734cmtellaParticipant
I got this message today too. Same unformatted structure and vague title as well.0
09/12/2019 at 4:11 pm #67735
So I painfully read their unformatted email. Highlights:
Starting October 22, 2019, you will be able to create new listings only after you have enrolled in managed payments. Once you’ve signed up for managed payments, all of your existing listings and buyer feedback will be automatically updated and will reflect the different ways your buyers can pay. If you do not join, existing listings will still continue as is till they need to be renewed.
We currently do not support the Global Shipping Program for sellers who are participating in managed payments. However, all non-US buyers can shop and pay on eBay.com as they do today. If they are buying from a seller who has opted into managed payments, the non-US buyer can pay using credit or debit cards (Visa, Mastercard, American Express, etc.) and the seller would ship internationally on their own
Is shipping still through Paypal? I hope they wait till after the holidays. Please eBay. Be smart.
- This reply was modified 5 months, 1 week ago by Jay.
09/12/2019 at 4:45 pm #67737AtomicStarParticipant
This was from an admin in a group I belong to:
“OK, I spoke with a managed payments specialist.
YES – a large email went out this morning to a lot of sellers. It was titled wrong. The formatting was wrong. However, the information contained in it is correct.
She did say a handful of sellers were included in this email that should not have been.
She verified my account and said that YES – I will be opted in on October 22nd if I don’t do it myself before then.
I did tell her there was a lot of confusion and questions out there about this. So she said ask away and she’ll answer (I made up some mixture of stuff I’ve been reading about):
1. What if I have a PayPal capital loan that won’t be paid off? Answer: That’s between you and PayPal. They have been a little more lenient with sellers with balances, but that will be between the seller and PayPal to work out on their own.
2. What if I opt into Global Shipping Program to disqualify my listings? Answer: They will look at your HISTORY of GSP sales. So like for me, I do not have GSP. If I switch to GSP and have no history of GSP, then I’ll still be opted in.
3. I heard a rumor that our international buyers are blocked from seeing our items if we are in managed payments. Is that true? Can you explain? Answer: International buyers that shop the .com account can see all of our listings, including from sellers in managed payments. Sellers using their own site (.ca .au, etc) will not be able to see listings that are opted into managed payments
4. I’m really concerned about ((XYZ talked about above)). Can I request an extension on my account? Answer: Yes, you can. For example, if you have a PP capital loan and have extenuating circumstances, a request for automatic enrollment can be submitted. No guarantee that it will be approved (she did not say what the criteria would be as she’s not one that approves these extensions). **My concern was international sales** She placed me on hold and looked into my account. She said since I do show a track record of International sales, she could put in an extension for me. I’m looking at 1 January. She said she will call or send me an email when she gets an answer back. ((The only reason I haven’t switched is because i don’t want to learn new accounting going into Q4 – would rather just start fresh on 1 Jan)). Not a huge deal. Whatever. But I’ll see what happens.
SO – there it is folks!
**EDIT: I did tell her that I wanted to submit a suggestion: Reword the title to match the intent of the email and code the body correctly. She said they’re ALREADY working on that ”
H/T to Liz Kane0
09/12/2019 at 5:50 pm #67740
Update: I called back and spoke to a Managed Payments rep who told me that the message was sent out in error, but the information within it was correct with one exception. It was sent to our user ID in error. Our store doesn’t qualify for MP at the moment based on the percentage of our sales that are through the GSP. What a relief!
I also asked her when I should expect to be forced to make the transition, she said that there is not a set date for full compliance across the board but it will be “within the next few months”.0
09/12/2019 at 7:44 pm #67744cmtellaParticipant
I’m sure most of you will be receiving this message soon, but looks like it was a false alarm.
Today we inadvertently sent you an incorrect message in My eBay. The subject line read, “Count on BIG sales with these items.” The message was related to a different topic. Please disregard the message.
We sincerely apologize for the error and any concerns you may have. Please be assured your account is secure and that you can continue selling on eBay without interruption to your business.
Again, we’re very sorry for any confusion this may have caused. Thank you for your patience.
As always, thank you for selling on eBay.
The eBay Seller Team0
09/12/2019 at 9:04 pm #67747TimoParticipant
- Location: Metro Atlanta
To copy a phrase from Jay and Ryanne:
Scavenger Life Episode 426: Our Financial Lives Are Tied To The Mysterious Whims Of A Website
Think about it. Facebook, Twitter, YouTube, Google, eBay, etc., all major websites have their wacky rules, bots, algorithms and downright manipulative behaviors. But eBay seems the wackiest of all.
It’s one thing to control our financial destiny. It’s another to delegate some of the dirty work to an unprepared and unprofessional communications team. Not to mention support reps who don’t have a clue and just make up answers as they go.0
09/13/2019 at 8:41 am #67754
I received the apology email overnight, so thats good. Honestly I’ll be fine switching to managed payments after 4Q and once GSP is covered. Just a weird slip up to happen by Ebay.0
09/13/2019 at 9:25 am #67755almastyParticipant
I didn’t receive the original email or the follow-up apology one. Does anyone know when we’ll all be absolutely forced into Managed Payments? By January 1st, or later next year?0
09/13/2019 at 9:27 am #67756
As of now, there’s no official word. Just things people are saying from conversations they have with reps on the phone. There’s no concrete word.0
09/13/2019 at 10:59 am #67757almastyParticipant
Thanks. In that case, I feel like Ebay needs to make an effort to act like an actual company and come out with an official date for when everyone will have to migrate to Managed Payments. We all know it’s going to happen in the next year. Just tell us when.
A lot of us have epic Paypal Working Capital loans that we will need to discuss with Paypal how we will pay going forward. We cannot just be thrust into Managed Payments at a whim.
How was such an unprofessional email approved to be sent out to nearly everyone in the first place? It doesn’t make any sense. You’d think there would be levels of approval it would have to go through before being sent out to sellers/customers, including hopefully some proofreaders.0
09/13/2019 at 12:51 pm #67764
We have a pretty significant Paypal Working Capital loan that still has 12 months on it. We definitely need a specific date so we can negotiate with Paypal on a fair payment schedule.0
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