Feedback on Cancelled Item

[mickdog]

First time I’ve ever received positive feedback on a cancelled item. Canadian buyer bought something on offer from Global Shipping, didn’t realize the shipping cost was that high, requested cancellation, which I did. Couple weeks later I got positive feedback saying I was a helpful seller. All is good, but it made me think, could I have received negative feedback from a buyer-initiated cancelled order? I’d hope not! Can you, anyone know? Has this happened to anyone? Have you fought it successfully to be removed?

[Jay]

Yes, if a buyer pays for the item, they can leave a negative feedback even if you cancel.

I’d hope that eBay would remove the feedback if they cancelled before shipping.

[workhorse]

I’ve had the negative feedback from a cancellation on buyer request happen a few times.  Always removed by ebay.  I just remind them there is no transaction since they cancelled.

[mickdog]

Thanks @jay and @workhorse, good to know. Interesting that it allows feedback at all for an uncompleted transaction.

[sonia]

I could understand getting negative feedback if the seller cancels the order b/c they can’t find the item or something like that.

[Jay]

amazingbenzing wrote:

I had a strange one last month where I received neg feedback on an item that the buyer made an offer on and never paid. I had found a local band’s t-shirt in a thrift store, listed it and about a year later a buyer made an offer on it and I accepted. The buyer turned out to be the band’s singer and started threatening me in PMs calling me a counterfeiter and I was ripping the band off. Told me he know who I was and I was going to get it if he saw me in person. Of course I called eBay and reported him. They cancelled the order and I blocked the buyer and I thought that was that. Fast forward to a month later and I find out he left neg feedback, just saying “scammer”. I spoke with 2 or 3 eBay reps who agreed it should be removed since he never bought the item but they didn’t hold the power to do it themselves. Because of Covid the feedback team is not accepting calls so every time they forwarded my request to remove the feedback the feedback folks said it was legitimate since it was the buyer’s opinion. The buyer wasn’t a buyer! Plus they harassed me! I had to just reply to the feedback and move on with my life. Very annoying that I couldn’t explain the situation to a human.

[amazingbenzing]

Sorry about that Jay, I was trying to edit my post to separate the paragraphs so it would be more readable and the system locked me out. Must have thought I was spamming.

BTW,  have you guys ever considered starting a discord server? They are super easy to use and nice for chat/conversation and sharing. It seems like everything is headed that way nowadays.

[Jay]

We’ve considered a subreddit and a discord. I know this forum is a bit clunky.

[Steves Stuff]

What irritates me is that on the page where you leave feedback for others, eBay continues to show every cancelled order and every unpaid item “transaction”. Even if you click the “X” to remove the item from the list, they always come back. And if you go through and dismiss every one, the page will automatically refresh and, once again, they are all back. They will not go away. They used to drop off after a month or so. But now they seem to hang around for months on end.

I don’t understand why we can’t dismiss items and have them stay gone. Why would I want to leave positive feedback (the ONLY kind a seller is permitted to leave) for an deadbeat “buyer”? It’s really annoying and makes it hard to be able to tell which ones are the legitimate transactions (the ones I DO want to leave feedback for).

[Author]

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