10/22/2019 at 12:49 am #69405
A Few weeks ago I made a MAJOR score and got 3 packs of 4 color toner packs for a high end xerox printer the j75 and C75. The 4 packs sell for between $300-$375 I also got 3 Black only toner cartridges which sold immediately for 100$ a piece.
Tonight I got a Vero from ebay/Xerox that they took my listings down for the 3 4 color packs I had, and posthumously my listing for the Black toner even though it had already gone away after a completed sale.
I wont go off on a tangent but that xerox did this makes them a piece of excrement in my book.
These are genuine sealed xerox toner cartridges.
SO I am left with what to do now. I believe the only place I will be able to find the proper audience to sell these and get anywhere near 375$ X3 is going to be ebay.
It looks as if xerox went through and hit a lot of people because most listings are gone.
What’s peculiar is that the listings that are off brand cartridges and say in the listing FOR xerox, but do not actually claim to be xerox were left alone. Also there are a couple of Sold Comps for what appears to be the genuine toner in the picture but the listing just says 4 pack color toner for c75 j75 and doesn’t say xerox in the listing at all. Additionally, the listing has xerox listed as the brand in the item specifics though its not in the title.
This leaves me with the following questions for you ebay pros out there:
Should I relist this Just with out xerox in the name?
Has anyone had success relisting an item that was removed?
Has anyone here gotten a suspension for it?
Ive seen penalties ranging form 7 day suspension to 30 days where you cant list but can sell but haven’t heard of anyone getting banned over one single relist thoughts on that?
Should I use my rarely used Wife’s account to relist them or even though we made these accounts separately years before we were married will ebay figure out same account or person because we have the same address?
Some part of me really wants to relist them on my wife’s account because I feel like they will probably fly under the radar if xerox is not in the title plus even if they don’t perhaps she will just get the same warning I got and not get a suspension. (her account is mostly used for her buying and has only sold a handful of things over the years.) Should I do this?
I wrote Xerox an email ( I probably should have been less emotional and more professional in it) but maybe they will respond positively but I doubt it.
For a little context I am a part time seller store is about 800-1k items I garage sale every weekend and thrift occasionally, I make about 18k-25k a year income. We could survive with out the income I think but on the other hand it is pretty important.
TO me losing 1k in merch is a big deal, but on the other hand not being able to sell the 20k I have listed or losing my ebay account is probably a bigger deal. I am emotional, pissed off and a bit panicked. I need cooler heads to help me sort through this at the moment.
Please share your relevant thoughts, experiences, and opinions with me.0
10/22/2019 at 9:01 am #69413JayKeymaster
- Location: Virginia
You know the answer. Good to admit you’re getting too emotionally involved here.
–Yes, you can relist.
–Yes, you risk eBay punishing you.
–Maybe you get away with it.
Xerox has every right to send out VERO’s on their items. It’s not great for us resellers, but Amazon has a similar system where some major brands have agreements that only authorized sellers can sell their items.
Re-listing with the model number would be a good compromise. I personally wouldnt kill the golden goose to get one nice egg.1+
10/23/2019 at 12:13 am #69478
Thanks to Everyone! And thanks to Jay Specifically, after a day to cool down and take a deep breath, I agree with you completely. I have decided to protect the Golden Goose and I cross-posted the cartridges to Facebook marketplace / Offer Up/ Let go/ and Criagslist today. I have my doubts that they will sell on any of those platforms, BUT I did get a low ball offer from ten states away on offer up so thats promising that someone that far away saw it.
Jay you were right, I knew, but I was just overwhelmed with emotions and feelings of powerlessness and it sort of makes you stop being logical and start spinning around in circles grasping at bad ideas. I knew I needed Help/Support to get my head on straight and I am Glad I came here for it and got it!
10/22/2019 at 9:03 am #69414SharynParticipant
- Location: Central NJ
Usually, when a VERO is discussed here on the forum, the general consensus is to find another website to sell it on. When someone has relisted the item that they were told not to sell, that is when suspensions happen.
eBay will look at addresses, both physical and computer, to determine that you and your wife are connected, so I’m not sure whether that would be a good idea. I mean, it might be OK, but I can’t really say.
You do have the correct idea in listing it without the brand name in the title or item specifics.
Maybe Facebook Marketplace?0
10/22/2019 at 9:20 am #69417Old DadParticipant
- Location: Missouri
Big companies are getting more and more strict about the use of their brand name, to the point of being ridiculous from our point of view. I imagine the check for Vero is done with a script and if so then using a different account will also be caught eventually and not a good idea.
I think the first thing is to try to get some clarity on this from eBay. First level support probably can’t help but you can ask for a specialist or for the department responsible for this and see what happens.
I’ve run into Vero issues with car parts automobile brands in the past and the solution was to state that it fits [brand] [model]. In the past when this happened I was able to relist with the modifications, but it’s been a while and may not apply to your situation. Maybe something like, “New Sealed OEM Color Toner Pack for Xerox J75 and C75” and stay away from using Xerox as the Brand in item specifics.
10/22/2019 at 11:48 am #69431Retro Treasures WVParticipant
Yeah this is a future concern for me and ebay. I sold on Amazon for about a year. When I started I could list pretty much anything. By the end lots more categories had become gated and many brand names were restricted. I occasionally scan items on clearance to see if amazon is an option for a quick flip. Most of the time items are restricted now.
What happens when ebay caves and start restricting the sale outright of many things? Business could be altered very quickly.0
10/22/2019 at 9:27 am #69418IndySalesParticipant
Don’t relist. Flip locally. You’re talking about a $1k loss vs. a lifetime of never being able to see on eBay.
Xpost to Craigslist (or your regional equivalent) and FB Marketplace. OfferUp/LetGo. Be prepared to take a lower deal, but you should be able to move them fast if the right person gets a hold of your listing.0
10/22/2019 at 10:38 am #69421TemudginParticipant
- Location: Washington DC
Like others, I don’t recommend simply relisting some other way without getting it specifically blessed by eBay.
In the past I have listed new items as pre-owned rather than new, which gives the manufacturer less legal basis for a VeRO takedown and has worked for me. In the description I’ll say the item is unopened and unused. However I’ve never listed any Xerox items (nor have I ever listed any designer brands that aggressively VeRO for counterfeits among pre-owned listings). And just because it has worked for me doesn’t mean it will work for anyone else. YMMV.0
10/22/2019 at 3:00 pm #69453MDC GalleriesParticipant
- Location: Atlanta
This is related but slightly off target but still may give you some insight or things to think about.
As Jay says, any corporation that has a brand and products they mfg. own all the rights in most ways to any words, phrases, images, slogans, mottos, even color combinations and partial pictures of their product. They have every right to go after whomever they think has infringed. And in todays world of e-commerce as Jay also says you are not an authorized reseller.
An Authorized Reseller can use, say and show parts of a product because they have a written contract and included in it is permission to promote the OEM product or company according to the way their contract says they can and also included in the contract is the rules is the things you can’t say or do.
You can go to any site, any place Craig’s list, Mercari, Bonanza, even a news paper ad locally and post your ad to resell and you are in violation of the laws that protect a larger company. Even if brand new in the package never opened. They want you to throw it away before they would see you resell it and make money from it.
Buying yours stops them from getting money from the buyer that would go to then. They get touchy, so any larger company that has the money to hire a staff or whole department, these days are searching, trolling and digging for those who try to resell.
We have had a few VERO’s before and certainly we have all talked about it here on SL. Even Jay and Ryanne had to change their name some years back because Ebay reached out to them and told them to take the word Ebay out of the Blog’s name. Jay can tell you more about that, but Scavengerlife was not what they started out with back when Mike and Wendy were around.
Our last episode was from a company that we used to use when I owned a spray foam insulation company. The spray gun had several parts and filters that wore out quickly and were very expensive to buy original replacement parts from the OEM company. So, I went to a machine shop, had a few parts reversed engineered and started making my own after-market parts.
We only said that our parts fit this company’s spray gun. It didn’t take long before we got a letter from their legal team to cease and desist. So, I went to our lawyer and said I have a right to sell a copy of their parts. He said I really didn’t but if I was going to persist then he gave us the following, which we have in our listings for about 24 parts to this day.
I also wrote to the OEM Mfg. a polite letter, told them my story and included the following. Got a reply with a very specific list of what they would not allow us to say in our ad and a reminder that if we try to make money from parts that mentions anything about them or their patented parts, we would be drug into court.
They said their research, their development, their costs to bring their gun and replacements parts and the ordering of replacement parts could not include anything about them and they frowned upon us doing this.
Well since we included this blurb, we haven’t heard anything from them again.
* Brand names, Trademarks, Copy Rights and Patented Products: Any use of any Trade Marked names, brands, products or words that refer to those products and their respective companies are by reference only, and by reference does not imply that we are associated with them in any way or any of the items we list or mfg. are derivative of their mfg. or marketing processes. For any industrial parts we sell, they are aftermarket parts and are offered as an alternative to the OEM parts as a cost-effective alternative. Any and all words of trade marked products and uses of such, either alone or in combination, are intended only to refer to the original company and-or its products for comparison only and not intended to create an impression of our company being related to, our items created by or we being licensed by any such company or legal distributor of said products or manufacturers.
So, if you think once you own something and think it is yours, you have the right to resell it think again. You don’t own anything except the right to use the product yourself as it was originally intended by them and not sell any new unused product or any partially used and remaining product.
Think about it, legally we are not supposed to be re-selling anything, clothing brands, shoes, perfumes, camera’s, used cars, anything unless the company is out of business [old vintage like Jay says] or they don’t care. That is the big question. WHICH ONE’s of them CARE! Obviously, car mfg. do not [I guess] but they do have authorized or certified used car selling going on, but what about the person to person sales. Do your own brake job, the brakes fail, and it is proven, who gets drug into the claim, the car company along with the seller.
Finding out is by trial and error and thus how many of us has learned the hard way by and even gotten VERO’s and direct letters from companies.
There is a link on here [SL] that will take you to Ebay’s list of hundreds of companies that have registered with Ebay and I assume other platforms about their concerns and displeasure with sellers re-selling their products. Reselling anything by those companies is as stated by others above is taking a chance, which we here on SL and millions of other sellers do every day.
Who gets caught as Jay says is just the luck of the draw, just like getting a speeding ticket? Most do it but who and how many get caught is a random luck of the draw.
It is a quandary and tough to decide what to do. Relist and include a disclaimer like we did, relist without a statement, ignore and proceed, or deal with any legal matters when you get caught just like paying your speeding ticket, even if it a second time getting caught speeding.
Good luck hope you figure it out.
This as always is just my opinion and that and $1.75 will get you a half a cup of coffee these days 🙂
Mike at MDC Concepts, Inc.
- This reply was modified 4 months ago by MDC Galleries.
10/23/2019 at 10:56 pm #69512
FOLLOW UP. MAN WAS I WRONG!!!! I had a legit offer for 700 from a local print shop I was going to go with and then a print shop in California saw my add on craigslist sent me 840$ and prepaid shipping labels. considering I would have taken offers on everything on ebay and ebay fees, I made about the same money I would have selling them on ebay.
I need a time machine to go into the past and say ” Calm your self fool, its going to be just fine”
Thanks again to everyone!
PS: Including this sale, I had an $1180 day of sales, thats usually what I get in about 2 weeks. What a hell of a day!1+
10/24/2019 at 12:02 am #69513soniaParticipant
- Location: Northeast US
way to go!0
10/24/2019 at 9:54 am #69516BraveWeatherParticipant
- Location: North Carolina
Just curious, what did the California print shop use to pay you? PayPal?
In this case, it all sounds legit, but with other items/clientele, this is always the question when dealing long distance outside of eBay.0
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