- This topic has 8 replies, 5 voices, and was last updated 6 years, 10 months ago by
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I’ve dealt with dimension pricing for large, light items before, but this is a first.
I shipped a package over a cubic foot and expected a 20 plus dollar shipping charge. As you can see in the picture, eBay lowered the price by a whopping 70% and only charged the non-dimensional weight for the package. In fact, it was cheaper for me to mail it Priority than the standard ground the customer paid for.
I wonder if this is a glitch while they switch over to the new pricing which I believe goes into effect today or if they will be providing us the huge discount moving forward as well. Anyone else seeing this?
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Yikes! That suggests it is a glitch. Looks like the customer was shown and paid for the old method while you have now been “upgraded” to the new pricing. What are your dimensions and weight? If eBay wrongly priced for the customer, I’m sure you’ll have a case for reimbursement somehow.
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It is a glitch in the classic shipping page, which you are using.
I’ve tried reporting it to ebay and they didn’t do anything about it many months ago. They actually told me I was the only person experiencing it on ebay.1. Contact ebay and describe the glitch. The more people that do, maybe they’ll fix it.
2. Don’t ship with this ‘hack’ – USPS will backcharge you.
3. Don’t use the classic shipping page if at all possible.
3. If you are forced to classic shipping page, then print your labels on paypal to get the correct price.What is happening is that the postal regions are reversed. Packages going across the country will be dirt cheap, while packages on your side of the country will be insanely expensive.
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I don’t use the classic shipping page for a single item, but I do use the classic bulk shipping page for multiple items.
Did you have the problem with single or bulk shipping? I use the new shipping page only when I’m shipping a single item. I haven’t had any issues with incorrect charges through the classic bulk shipping page.
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I had entered dimensions and weight for an oversize item. They charged the buyer $31 for parcel and the calculator said it would cost me $67. I called ebay and they agreed it was the calculator’s fault and gave me a credit for the difference. I am also seeing a general problem with the shipping labels interface where not all options are listed, like the only “Carrier Packaging” being once choice, not all possibilities.
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I posted this on Reddit as well and someone there mentioned that I’m using the “classic shipping page”. It is the only shipping page I’ve ever seen in my year of reselling and there are no options to “upgrade” to whatever the new version is.
That said, on this item I had calculated shipping and even the customer saw and paid the lower rate. If I was forced to pay full price after the customer only paid the error pricing, then I’d be losing money big time.
I’ll see what happens with the package. If I get an upcharge from the USPS, eBay should be responsible for it. I can’t go back to the customer and ask them to pay more after the fact. My ebay shipping page shouldn’t impact what the customer sees and pays.
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