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From eBay today on the Seller Hub…
To help make delivery of your sales easy and fast, eBay is introducing Managed Delivery, an end-to-end fulfillment service that will be available to US sellers in 2020. Managed Delivery will be a competitively-priced, reliable and fast shipping option for businesses. We anticipate sellers with high-volume inventory in popular categories like Electronics, Home & Garden, and Fashion will benefit the most from our new service.
With Managed Delivery, our national fulfillment partners will store, pack, and ship your items. You’ll be able to seamlessly manage and track your inventory through Seller Hub and third-party integrations.
Managed Delivery will be available for fulfilling orders whether they’re placed on eBay, or other online marketplaces.
Benefits for sellers
Lower fulfillment costs. With Managed Delivery, you’ll save on fulfillment/delivery costs because eBay will negotiate competitive rates on 1-day 2-day and 3-day delivery options.We’ll protect you. Sellers enrolled in Managed Delivery will receive the same protections as Top Rated Sellers for Managed Delivery transactions. In addition, we will remove any negative or neutral feedback or item not received, stockout and item not as described (INAD) defects for the Managed Delivery transactions as long your INAD performance meets eBay’s requirements.
Simplified and faster shipping. In collaboration with our fulfillment partners, eBay will manage logistics and get your items out the door quickly and on time so you can focus on selling.
Increased visibility. Make your listings stand out—let buyers know you’ll get their purchases to them in 3 days or less.
Save storage space. Store your merchandise at a Managed Delivery center and save storage space, and costs.
Benefits for buyers
Speedy delivery. Buyers will receive their purchases in 3 days or less.
Quality packaging. Orders arrive in high quality, sturdy, eco-friendly eBay-branded shipping boxes.
Reliability. With 100% tracking, buyers can monitor their packages so they’ll know when to expect them.Customer support. Quicker resolution of their transaction queries.
We’re currently designing the Managed Delivery service to ensure it meets your needs. Tell us what’s important to you. Please take a moment to fill out our survey and let us know if you would be interested in using Managed Delivery when it’s available.
Learn more about Managed Delivery at http://www.ebay.com/manageddelivery.
As always, thank you for selling on eBay.
The eBay Team
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Troy,
It sounds great, but the devil is in the details.
I suspect that those of us with long tail items will not be able to use this because of storage fees that will eventually be coming. Even if the storage costs are free to begin with, after you get your items into someone else’s storage facility, you are at their mercy.
I believe it could work for sellers who sell certain items quickly. Probably very similar to FBA.
So, while it is enticing, I really believe it won’t help me in the end.
Mark
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I venture a guess that this service will be limited to specific products based on the product database they’ve been building. Only proven products would be eligible.
Having said that, I feel like I can barely trust ebay at this point with my data. Trust them with my product too? BWAHAHAHAHAHAHA! No thanks.
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This was mentioned in Wenig’s opening remarks. He was pretty clear that the main beneficiaries will be larger sellers of new merchandise. That said, IF this works well, I think it’s great news for us, because it will make ebay more competitive and that will draw more buyers….some of whom will want our old stuff. So, good idea, devil in the details, probably not going to use it, but happy they are doing this anyway. And maybe, eventually, they’ll figure out how to make it cost effective for some of us as well…..
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Also mentioned in Wenig’s remarks: the ability to give employees limited access to a seller account went live today (I think). Again, not something I need, bui something they promised last year, so nice to see it has finally arrived.
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@MyCottage: Yeah, a continuation of the bifurcation at eBay: !Taking on Amazon and 2) still being the place for weird, old, used items.
That is hard to do in the same brand…
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This is going to fail so badly. Amazon is still losing money due to the constant need to build warehouses, reduce shipping rates to 1 day and same day in order to compete with Walmart, figure out how many items should be stored in their warehouses or be disposed of, etc,.
How will they deal with fakes? Will whole sections be gated like Nike? Toys restricted? This is going to be such a disaster.
Ebay does not have the capability of taking on either Amazon or Walmart, period. What they really need to do is emphasize the uniqueness of their auctions, not take on fixed-price merchants that are YEARS ahead of them in the game.
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Sears was YEARS ahead of the game as well…the problem for eBay is to offer something unique that the other guys aren’t doing – with this, I don’t see that.
Also, to keep costs down, eBay is going to have to build warehouses everywhere – 1 day shipping is cheap when the item is nearby, but across the country is a different ballgame.
Wish eBay would split the site in two – one for resellers, and one for new stuff.
The other thing is why are they trying this in the U.S. – the most competitive country for this type of service with a huge area/population to cover? Why not try it somewhere small first in Europe, and then launch it elsewhere.
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Just placed an order on Walmart that had an “order in the next 3 hours to get next day delivery!” banner on top. It’s 5 pm here. I could order until 8 pm and get what I need the next day. That’s better than Amazon, which usually gives you until noon to get an item the next day.
One of the best parts of having an Amazon subscription is getting Whole Foods delivery within 2 hours! Delivery is free over $35. Just have to tip. Much better than Instacart.
I wonder if Ebay will require a minimum purchase amount for free 1-3 day shipping, or set up a membership fee program like FBA? If they do start a membership, will they throw in perks like prime video or Whole Foods? If so, they’ll need to start buying other companies. Will they be developing their own tv shows? hahaha.
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I’ve been extremely happy with Walmart.com and refuse to pay for Prime. Our groceries and drug stores here are expensive and we don’t have a Walmart for 40 minutes. Things often arrive the next day.
Walmart was well positioned to compete with Amazon, but I don’t see that Ebay is. Even on a limited basis, this seems like an odd development since they are just a platform and not a direct seller of goods. BTW, I thought Ebay was going to reign itself in with some of the Amazon wannabe / new direction stuff after getting hammered by activist investors? Hm.
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We’ve actually been buying items from Walmart.com too. Between fast shipping and picking up from the store, it’s a great deal.
When these platforms are just all selling the same exact item from the same exact factory, there’s really no differentiation between the services. It’s all just price.
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We buy a lot of items online from Walmart and other retailers that have a physical store as it is safer to go to the store and pick it up at the moment.
We are temporarily living in an apartment building where everything gets ditched in the lobby by carriers – very easy for someone to steal something or for something to get damaged or go “missing”.
We also like in store pick-up because you can see the condition of the item in person, refuse/exchange it instantly, and shipping is free (especially for large items). A lot easier for returns also.
If we truly cannot find something at a retailer with a physical store, we do have setup with the local post office to have our parcels held for pick-up instead of having them left in a common area – just more of a hassle as the post office has very limited hours of service in our area.
We’ll probably go back to shopping “anywhere” online when we are in our house – it’s just not safe/secure to have items delivered in our current situation. Not sure how others do it in the same situation where you share a common entrance/mailroom with 100’s of people going through it daily.
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I don’t have a car or know how to drive, but I do have a porch, so it’s easier for me to just purchase items from these websites. Some items are cheaper on Walmart, some on Amazon. The closest Walmart is across the state line, so I can’t just get up & go as public transit doesn’t even run out to those locations outside of rush hour. An Uber across the state line would run like $30-40, even though it’s only a few miles away and would probably only be a 20-25 minute drive. Even the Whole Foods I get groceries from on Amazon is across the state line, but it’s “free” delivery and everything arrives fresh, so it works. The closest Whole Foods by public transportation is around 30-45 minutes away, depending on transportation at the time of day. The closest Trader Joe’s is also around 40 minutes away by public transportation, 20 minutes by Uber, so it’s cheaper for me to “shop” at Whole Foods outside of cheaper grocery delivery that I do every few weeks from a normal grocery store that charges a delivery fee and has an $80-100 minimum, ugh.
Living in a city is sort of a PITA because while things should be more convenient, in actuality it’s not because of the length of travel, the crowds, the ability to carry things back via public transportation or Uber, etc,. It’s just easier to have other people do the work of delivering stuff. When you can find stuff in local drug or grocery stores, the prices are usually higher than ordering online anyway.
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ChristineR, I think the fulfillment project is probably a direction the activist investors WANT ebay to go….in order to compete.
Inglewood, I haven’t seen details, but Devon seemed to be stressing that this is NOT about same day/one day delivery. They aren’t aiming for that level. A number of larger sellers on eBay already use fulfilmment centers rather than do the shipping themselves, this is not just about fast delivery for buyers, it’s also about taking a lot of pressure off sellers who would love to have someone handle fulfillment but either can’t afford it right now (this might be more affordable) or continue to handle it htemselves because of concerns about “ebay liability”, but if ebay handles it, ebay take responsibility….no need to worry about INRs etc. Also, I think they already provide something similar in, I believe Australia and Germany? So, this isn’t entirely new ground for ebay.
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Amazon does that, they’ll fulfill your ebay orders. So, I think this is the sort of thing that will especially help multi channel sellers: if you sell on ebay and WalMart, let FBE handle all your shipping…..
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- Location:
Ebay is not going to build any warehouses; they are going to use third party fulfillment services that have facilities positioned optimally across the United States. This service will be largely un-used by ebay sellers on this forum. You will not be able to send in your vintage, swag, lighting fixture & have ebay take it from there.
Think about the one thing that Amazon does exceptionally well that Ebay does not do at all. Distributed inventory & fulfillment will now allow for it. Hint: the answer is not FBA.
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