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Here it is: http://pages.ebay.com/seller-center/seller-updates/2017-fall/index.html
At first glance, I dont see anything earth shattering. Do you?
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Quick glance. I don’t like the push for free returns. I realize that we don’t have to accept them. It just starts that slippery slope and causes more issues with those buyers that will say “well eBay accepts free returns”.
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I don’t see anything crazy there, but i don’t like how ebay is trying to push “free returns”.
I suppose this is to compete with Amazon, but I eat enough “free returns” on that platform already.Of all the returns I received on ebay over the last 2 years only one person has paid for return shipping. OF all the other items returned to me only one was actually broken/malfunctioning. The other returns were INAD disguised as buyers remorse.
I understand this is a business even if part time, so overall eating return fees is extremely small. Maybe $100 over that last two years, but I think ebay needs a better system for return disputes.
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Our experience on Amazon was limited, but we did get a lot of returns that we had to eat. There seemed to be no recourse to fight the reason for the return. It certainly felt to us that buyers could change their mind and send back used items that we couldnt resell and pay for shipping as well.
But on eBay, the buyer can return an item, but they have to pay for shipping. I feel that eBay backs up sellers when they fight returns for the wrong reason. I guess we’ll see.
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I hear ya, Amazon is insane with the returns. FWIW, I haven’t received too many over there, but here’s some good ones.
Sold a new music CD still factory sealed. Buyer leaves positive feedback (and we know how rare feedback is on Amazon) then returns the CD opened. I would guess they copied it and sent it back.
Sold two new air conditioner supports. These supports are what you would put under the air conditioner to support its weight. New in the package with instructions. Both returned by different buyers. They opened the packages and I suppose couldn’t figure out how to use them.
Sold a wi-fi extender new in the package valued at $150. Buyer requests return about 3 weeks later. However, they don’t return within the 30 day window so Amazon credits my account $134. Why $16 less than sales price ? Because Amazon keeps the “selling fees” even when products are returned.
Nowadays I am mostly sticking with books on Amazon and I don’t think I’ve had single return on a book yet. I suppose over time Amazon will kill this golden goose too. They have already raised the selling fees on books so now you need to sell at $7.50 / $8.50 and above to break even on books.
Some publishers like Pearson also will not allow non authorized sellers to sell their books in new condition. Pearson publishes a lot of text books, and I find their books often. Still profitable to sell as used though.
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i knew the restocking fee wouldn’t last. you have the choice to keep it, but if buyers can filter it out, what’s the point?
glad to see markdown manager get updated too. i still see the old one, but hopefully soon the new one will appear.
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This is the first I have heard about filtering out restock fees. Are you, Jay & Ryanne, continuing to use restocking fees?
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I’m not excited about their renewed threat to require the product identifier for more listings. In the past I would try to enter the upc appearing on the price tag of a new item and it would not be in the database. Apparently, upcs that are particular to retailers are not included. Also had trouble with NOS items. The only items it found was some of my kids’ dvds I was selling and legos. Also, they just use this information to show cheaper products from other sellers and also to hound me to offer free shipping and lower my price, even if the comparables they show don’t justify that. I don’t like them showing similar items because I try to bring in traffic from outside Ebay through Pinterest with what I hope are superior photos. I also try to get people to buy multiple items from my Ebay store.
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Right now I’m totally putting N/A, but my understanding is that last time they were threatening to end your GTC listings for doing so in certain categories. The Fall Update says “Listings that do not have valid product identifiers may not submit successfully.”
But I also got an email recently, saying in part “We’re writing again to inform you that some of your listings are still missing a valid product identifier. eBay now requires all new and manufacturer refurbished item listings in most categories to include a valid brand, manufacturer part number (MPN), and global trade item number (GTIN). Starting this week, you will no longer be able to relist non-Good ‘Til Cancelled items without including valid product identifiers. And, starting the week of September 18, 2017, your Good ‘Till Cancelled listings won’t automatically renew until valid product identifiers are provided….Update your listings now to avoid any interruption to selling.”
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How do you think eBay will differentiate between a unique item that requires N/A and a new item that requires an actual number? You think they’ve built a filtering system that will flag millions of titles? It’s definitely possible, but seems like a huge amount of work to force those numbers.
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I don’t know but they have created a count for Invalid / missing product identifiers in the listing improvements page, which I notice says beta now. Right now my count is zero. Last time this happened and their UPC catalog was wholly insufficient, they backed off. We’ll see. The rest of the email suggested four different places you could go out hunting for a GTIN or I can just “contact my supplier / wholesaler.” LOL. This is unrealistic for your average small seller so I’m hoping they end up folding again on this issue for certain categories and let you continue to put N/A and rollover the listings. The reason I’m selling on Ebay is because I can sell everything – new and used – conveniently in one place and because I can charge a premium for relatively hard to find items. Hopefully, this will continue to be the case.
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