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I sent a question to a seller about a vintage board game I wanted to buy, asking if it had all the pieces. The seller’s response:
“I don’t know. It’s in my warehouse, and so I’m not able to look, but it’s a great buy either way!”.
Um, actually, no, a board game is not a great buy if it doesn’t have all the pieces necessary to play it!
So now I will go spend more money to buy the game from a different seller -the one that wrote back with, “Yes, the game is complete; no missing pieces”.
Customer service matters.
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LOL! I remember some years ago an online bookseller’s blog. He was talking about selling on eBay, at the time, sellers were complaining about all the new competition coming on to ebay, especially people using the (then brand new) ISBN scanners….and he gave some examples of listings, etc, and he basically said: “Yes, lots more sellers, but it’s not like an experienced seller has to do very much to stand out from the crowd. The bar they are setting is very low”
I’d say that’s still pretty true today.
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It infuriates me when someone takes the time to list an item on eBay, and doesn’t bother to check if it is complete, or won’t answer the question.
I hate descriptions such as “everything looks complete” or other vagueness.
In the end it is just going to cost the vague/lazy seller. There are a lot of buyers who will buy incomplete board games, and other incomplete items, as long as they know what they are getting – and you won’t have the hassle of a return!
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These types of sellers make it easier for us (the good sellers).
Another thing you can find once in a while with electronics especially video game consoles;
Seller writes “tested and works” but in the same listing writes “no a/c adapter” so how did you test the item ?You can also find the opposite sometimes too. Seller has video games and says “untested” but has the video game console for sale too. So why didn’t you test the game(s). That tells me they are lazy or too stupid to figure out how the console/games work. And if I am going to buy something of high value I would expect the seller to know how the product works.
I also hate when sellers put “best offer” but really don’t want any best offers. A couple weeks ago I wanted something for $14.99 and the seller had best offer. I offered $12.99 no automatic accept or reject. Next day seller responds with counter offer of “$14.49” yes .50 cents off and they had multiple units.
LOL I bought it from a different seller for $13.50.
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This reply was modified 11 months, 1 week ago by
Gompers.
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i also absolutely hate sellers that have Make Offer, but don’t really take offers, just let it expire or auto-decline. so annoying!
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I have had that happen twice recently, on different games I was trying to buy. Different sellers, both listed their games for $25/Make Offer. I offered $20. One let the offer expire, the other declined it the next day, (and then ended the listing, and relisted it for the same price).
What the heck? I didn’t think $20 was an unreasonable offer on a $25 item.
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This reply was modified 11 months, 1 week ago by
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Back in the late 90’s, I use to be one of those guys that sold tested stereos, video game systems, etc. without A/C adapters or other missing parts. They were legitimately tested, however, buyers didn’t always read the item description.
I soon learned that it was VERY cheap to buy bulk lots of AC adapters and any other video connector, memory cards, etc. to make complete systems. A lot of thrift stores in my area have video game consoles, but not the wires and little extras – but I can complete the system for a few dollars in non-OEM wires.
It helps me a lot in two areas – no customer complaints as the system is completed, tested, and has “new” parts; and that I can buy incomplete systems others pass up knowing I have the components to make them whole again.
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In regards to the video game seller saying the item is tested and works, but has no AC adapter on the listing: He probably has a complete system and just borrows the AC adapter from it to test the other one. For example, it is very difficult to find an NES with the OEM power adapter, so I will sell them without any chords, but test them first using the power cable from my personal system to make sure they work.
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Yep I’ve sold systems without AC adapters and I tested them using the AC adapters I have for my current systems. I’m actually a games collector and so I’m in the advantageous position of having almost every cable or accessory I’d ever need for any system. I’ve got an old Sega Master System currently in my deathpile without any cords, but I was able to test it using the cords from my personal unit 😉
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