Tagged: etsy customer question pricing
06/21/2020 at 8:39 pm #78638
So this morning I wake up to a message from someone on etsy. The sender wants to know why I priced my item as I have. Huh? Really? But the sender prefaces her question with “I’m really interested in your item, but…” Hhmmm…I went online to try to find out how to answer a stupid question with a smart answer and to no avail. I had a few snarky answers in my head, but I definitely didn’t want to use “those” answers! So, after a while I figured I could just not answer her-but I didn’t want to do that. I just replied something along the lines of thanking her for her “interest” and to stay safe. How would you have handled this?
06/22/2020 at 7:39 am #78649Retro Treasures WVParticipant
“One time I found this item for $2 at a yard sale, so now I expect everyone to only charge $2 for this $250 item”.
Yep, I’ve had a few of these people. Block and move on with life.
06/22/2020 at 11:53 am #78666So Cal JoeParticipant
I’ve received questions about items and pricing, only to find it they’re coming from other resellers, who are going to list a similar item.
Everyone wants to sell for top dollar, but no one wants to do the work.
06/22/2020 at 5:29 pm #78674AnastasiaParticipant
- Location: Anaheim, CA
I get those questions sometimes about collectibles. I usually respond something like, “according to my research, this is a rare item and highly desired.” And then mention that I’m open to offers (if I’m taking them) and leave it at that. I actually had someone apologize for low-balling me after I explained why I couldn’t take his offer of $30 on a $300 item, ha.
06/22/2020 at 5:31 pm #78676workhorseParticipant
- Location: California
Sometimes interactions like this are your only insight into whether a potential buyer is unreasonable or not, meaning it is prime time to block them.
06/22/2020 at 6:31 pm #78681SimonParticipant
- Location: San Francisco Bay Area
My answer would be “I priced the based on my research of the current market for this kind of item.”. On ebay I’d take the opportunity to send an offer with a discount too. There’s no better time to send an offer than when you have a customer right in front of you. Not sure if Etsy has this feature.
06/23/2020 at 1:05 am #78690debitendcreditsParticipant
- Location: Albuquerque, NM
Whenever I get that question I politely respond that the price I listed is the amount I am willing to accept in order to part with the widget.
It shuts down any further arguementd.
I priced the widget at 50 dollars because I would rather keep the widget than take less than 50 bucks.
The widget may have sold for much less in the past. But the widget is worth 50 to me.
The snarky bit (which I don’t send) if they widget isn’t worth 50 dollars to the buyer than s/he should not buy it!
06/23/2020 at 2:21 am #78691
A follow up to my original post. So when the original message came to me, I had a lot going on. I was curious, but today I acted on my curiosity. I always wonder when someone questions my “why”. I always feel that the person doing the questioning is either the competition, or just mad because they did not think of it. Anyhow. I decided to see if the potential buyer had a shop. She does. I sell fabric on Etsy. The potential buyer sells new, name brand shoes she “decorates” with fabric. Anyhow. She is selling her shoes for $150. a pair. Tempted to ask her “why” her shoes are so expensive. As Rosanne Rosannadanna would say. “It’s always something.” At least now I know.
06/26/2020 at 5:21 pm #78773
A follow up to a follow up. So. This buyer who was questioning my price on the fabric.
The buyer again asked me about why my price was so high. I had to take the opportunity to ask her why she sold her shoes for $150., when I could pay $60. for those very shoes. In response, she sent me an apology, stating that she did not mean to offend me. Ok. I did not reply. Didn’t know what to say, and moved on with my life.
The next day (day 3) I get a sale totaling $99.65. Great! I grab the items and go to make a label, when I see that it’s for this buyer who keeps questioning my prices. I gladly wrap up her items and take to the post office. Today, I decided to take a look at my sellers dashboard and see that I was charged $14.95 in Etsy “Ad Fees”. Not a mathematician, but that is 15% of my sale-before I pay Etsy, PayPal, taxes, COG and my time. Omg. I just did the math on my “profit” and before taxes and my time, I am at $59.39 on a $99.65 sale. Honestly, I felt kinda bad for charging her what I did and thought about refunding her a tad just to give her a “re-seller’s discount”, but now, I just feel justified
06/27/2020 at 3:54 pm #78798debitendcreditsParticipant
- Location: Albuquerque, NM
Are you selling wants or needs?
There are ethics involved with charging what the market will bear for needs. But you aren’t selling penicillin, kidneys or hand sanitizer.
For every item you sell with a $50+ profit, how many do you sell and only make a couple bucks?
Feel no guilt!
06/27/2020 at 4:52 pm #78800
debitsandcredits, Ha! That is hilarious-penicillin + kidneys. You are absolutely correct.
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