- This topic has 9 replies, 5 voices, and was last updated 6 years, 10 months ago by
.
-
Posts
-
-
-
-
I think there’s some divergence of opinion here on what to do. First of all, as to the buyer, unless you find they somehow intentionally gamed the system, I think a deal is a deal and the right thing to do is to go ahead and complete the transaction and send the item out.
As to how it may have happened, it has never happened to me but it seems there may be something in your listing or perhaps a discount setting that caused it to happen. If in going through your listing and settings you can’t figure it out, call eBay and see if they can tell you why it happened.
-
Go back to the listing and provide the original settings for shipping. Did you give a choice between USPS and FedEx or UPS? Was there a choice of a flat rate envelope? You probably can’t see the setting in the sold listing, so do a “sell similar”, and you will be able to see how it was set up.
You can take those settings and put them into eBay’s shipping calculator to see what it should have charged the customer:
https://www.ebay.com/shp/Calculator
If there is a discrepancy, you should be able to call eBay and get them to credit you the difference.
-
The buyer paid $6.95 for what type of shipping? USPS first class? The answers are in your original listing, or as mentioned above you can try to “sell similar” and you’ll see the dimensions and weight from the your original listing.
Make sure the new Ebay shipping page is giving you the proper options. Sometimes, you need to look at different packaging on the shipping page.
If you made a mistake, then I think you’ll have to honor the deal and eat the excess shipping costs.
If you have more details, please post them.
Good luck.
-
Good to know that I can use the sell similar to see the shipping! Thanks for that. Well, I called ebay and somehow, I guess I goofed. It’s okay. Lesson learned. It could always be worse. I am using USPS as the shipper. Actually, the customer only paid $5.95! Oh well. I still do not know how I messed that up. I will have to pay the extra shipping and call it a day.
On the upside I had a fantastic day today-found some metal shelving (16 shelves) behind a Walgreens, then went to the thrift store and made great scores, so all is not lost. I’m using this as an inexpensive lesson.
Thanks to all who helped out!Now I just have to learn how to upload photos here!
-
-
-
-
Not entirely relevant, but you may find this useful.
I listed a heavy piece of electronic test equipment (about 3 kilos or 7 pounds) on auction. Got 87 watchers and a couple of very interested bidders from Spain, one of whom won it. Turned out that the GSP was 15 GBP (about 22 USD) for insured airmail, for an item worth about 350 GBP.
-
- You must be logged in to reply to this topic.